Lee B Posted October 3, 2017 Report Posted October 3, 2017 "The Issues with the Community Boards are being worked to be resolved. We will post as soon as the issue is resolved. " . Thank you for using our products, Joel Ingebrigtsen Associate Product Support Wolterskluwer, CCH Small Firm Services I know that most posters on this board do not go to or use the official ATX discussion board. For the last 3 or 4 weeks the ability to post on the board has significantly degraded almost to the point of being unusable. During that time multiple posters have asked or inquired about the problems. Today was the first indication ATX was paying any attention to the issue. IMHO, the ATX website including the board has had very few changes for years to the point where it's not keeping up with current IP Standards. As a result, if significant updates aren't made, the functionality of the ATX website will continue to go downhill ! Click here to Reply or Forward 0.01 GB (0%) of 15 GB used Manage Terms - Privacy Last account activity: 2 hours ago Details 1 Quote
NECPA in NEBRASKA Posted October 4, 2017 Report Posted October 4, 2017 I am not able to see anything on the atx community page. I followed the link when I logged in, but it's blank. They must be working on it still. I was using Chrome. Quote
Lee B Posted October 5, 2017 Author Report Posted October 5, 2017 5 hours ago, NECPA in NEBRASKA said: I am not able to see anything on the atx community page. I followed the link when I logged in, but it's blank. They must be working on it still. I was using Chrome. I can see the board with Firefox at work or with my Chromebook at home. Either the board works very sloooowly or if you try to post more than one line your post disappears. 2 Quote
Cathy Posted October 5, 2017 Report Posted October 5, 2017 It kind of sounds like the days of yesteryear.....the year, that is, when the board was shut down because they didn't like comments in regard to the issues that we all had that one year in particular when it was a fight every time we had to file a return!!!!! The board just vanished...poof...no word....just vanished! Oh, yes, I do remember well! 5 Quote
jklcpa Posted October 5, 2017 Report Posted October 5, 2017 I remember the official board being really ugly right before CCH shut it down in 2007, and not just related to the software. There were some truly awful people on there that were attacking other members on a very personal level with no repercussions. 1 Quote
Elrod Posted October 5, 2017 Report Posted October 5, 2017 I'm old....But, When the Saber program and William ended with Atx, the end was surely in sight... 4 2 Quote
Jack from Ohio Posted October 6, 2017 Report Posted October 6, 2017 Since CCH shut down the board with one week to go in the season, I have not even logged in and have no intention of doing so. CCH has owned ATX for 10 years now and still has no clue about customer service, nor software design. 1 Quote
Abby Normal Posted October 6, 2017 Report Posted October 6, 2017 16 hours ago, jklcpa said: I remember the official board being really ugly right before CCH shut it down in 2007, and not just related to the software. There were some truly awful people on there that were attacking other members on a very personal level with no repercussions. It's a nice group now. I learn a lot there as well as here so I routinely use both. 3 Quote
BulldogTom Posted October 6, 2017 Report Posted October 6, 2017 I usually go there at the beginning of the season if I have an issue with the software to see if others have the same problem. If the board has threads on it that are answered by ATX, then I just move on, but if they are blowing smoke and hiding from an issue, then I post all over the board until they acknowledge the issue and get on it. I am only a squeaky wheel over there, but I don't go often. Tom Newark, CA 3 Quote
Lee B Posted October 13, 2017 Author Report Posted October 13, 2017 These problems have been ongoing for 5 or 6 weeks now. I wonder where it ranks on their "to do" list ? "We are still working to resolve the issues with the Community Board. At this time, we do not know how long it will take to correct them. If you need further assistance, please contact our customer support department at 1-800-638-8291. Thank you for using our products!! " Sean M. Lewis Wolters Kluwer ATX, CCH Small Firms Services 225 Chastain Meadows Court, NW Suite 200 Kennesaw, Georgia. 30144 Quote
Cathy Posted October 15, 2017 Report Posted October 15, 2017 On 10/13/2017 at 3:09 PM, cbslee said: These problems have been ongoing for 5 or 6 weeks now. I wonder where it ranks on their "to do" list ? I think the issue has already been moved from the "to do" list to the "done" list! l 1 Quote
Jack from Ohio Posted October 15, 2017 Report Posted October 15, 2017 15 minutes ago, Cathy said: I think the issue has already been moved from the "to do" list to the "done" list! I will go with #2. Definition of done 1: arrived at or brought to an end One more question and we're done. 2: doomed to failure, defeat, or death 3: gone by :over The day of the circus big top is done. 2 Quote
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