makmiy Posted March 4, 2008 Report Posted March 4, 2008 Just Wondering........ How many of you will be asking for partial refunds for non productive time? Quote
JohnH Posted March 4, 2008 Report Posted March 4, 2008 I don't mean to be flippant, but it's a matter of absolute cost. I would probably pursue that course if the software cost me $6,000 - $10,000 and I had incurred a lot of lost time fixing problems, but at ATX prices I doubt the "down-time" argument will carry much weight. They don't have that much to lose if they dissapoint you and you leave, and you don't have much to gain even if they refunded the full purchase price, which they "ain't gonna do" anyhow. Quote
tilt Posted March 4, 2008 Report Posted March 4, 2008 FWIW, I use ProSeries and a couple of years ago it had horrible support. I fussed my way up the corporate ladder and finally had my entire program fee refunded and received a large discount on the next year. You have to decide how much time and effort you want to put into this. For me, it was well worth the hassle. Quote
Booger Posted March 4, 2008 Report Posted March 4, 2008 Just Wondering........ How many of you will be asking for partial refunds for non productive time? I'm wondering where my pants went. Booger Quote
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