Disappeared Returns

[JohnnyatChicago]

Hellow, fellows,

Does anyone know why the saved and printed return's data disappeared?

This is the second time.

Do I have to input all data again?

It is so upset now.

 

 

 

[rfassett]

Probably not.  Unless they and the backup were deleted for some reason.  There are several scenarios that come to mind that would cause the returns to disappear.  You have two problems:  1 - identifying why this is happening; 2 - fixing the problem.  I believe your only recourse is a call to tech support.  Good luck!

[Abby Normal]

You're not the first one to report this happening but it happens so rarely that it's a mystery for now.

[rfassett]

I have had it happen in the past and it was just about the straw that broke the camel's back for me to walk out in front of a semi truck going down the road out in front of my office  Turns out, in my case, the directory target got changed.  I do not know what they did to fix it but tech support logged into my system found the returns, told the software where to find them and that was the last issue like that that I have experienced.  It was not this year - and I do not recall at the moment what year it was.  But it not take them long to fix the issue.