ATX 2013

[Pacun]

When I open ATX 2013, I see no clients on "return management", but if I move to efile manager, I have all the returns that were efiled and I can work on them. I can manipulate all returns that were efiled but I cannot open a 1040X because I cannot open "return manager"

When I first start the program, I see "return manager" but not even one return is show. When I go to "efile manager", I see all returns that were efile, but when I click back "return manager", the program "needs to be closed".

So far I have not had an issue because I can do a lot with it, except that now, a client received a letter from the state stating that "an amended return was filed with the IRS and you didn't amend with the state". Client amended the return because he was using an ITIN and when he got his social security number, he was the last person to get EIC credit by amending before the IRS closed that window.

Before calling ATX, I wonder if you have a solution.

[PaulH]

You probably checked this already, but do you have any filters selected in the return manager, such as "incomplete"?