New program update

[Elrod]

February 27, 2008 3:18pm

2007.3.39 :D

[Margaret CPA in OH]

Yes, about that update. I tried the automatic and the manual through the program because when I tried to synch, the message was that I needed a program update. It didn't work. Fortunately, as I explained to Bob (see other thread), I have been an ATX user long enough that I knew enough to go to the download area and do it directly. Newer users may not have known that. And, although I synch'ed again, there was zero change in my validated 1099's! We forge on...

[indyscott]

Yes, about that update. I tried the automatic and the manual through the program because when I tried to synch, the message was that I needed a program update. It didn't work. Fortunately, as I explained to Bob (see other thread), I have been an ATX user long enough that I knew enough to go to the download area and do it directly. Newer users may not have known that. And, although I synch'ed again, there was zero change in my validated 1099's! We forge on...

Margaret, I generally use the "Update" feature in the Return Manager. Is there a reason I should not do this? Should I be doing the updates from the ATX website instead?

[mcb39]

Margaret, I generally use the "Update" feature in the Return Manager. Is there a reason I should not do this? Should I be doing the updates from the ATX website instead?

I downloaded 3.39 late last night through the "Update" feature in the Return Manager. There is no reason you should not do this. In prior years, I always had to update through the website because my dialup would not process the downloads from the Return Manager. However, this year the Update feature is working extremely well and I have only used the website to download certain forms I need right away or forms from other states than mine.

[Margaret CPA in OH]

As I explained, I tried first to update through the program with Manual, then with Automatic. This is the way I have been updating for years and so far this season with excellent results. I was astonished when, after each attempt, I tried to synchronize and repeatedly got the message that I needed to update the program to vs 39. Only then did I resort to going to the download area on the website. Except for one time maybe 4 or 5 years ago, I had never done that but did remember that the method existed.

Given the incredible permutations that various users have been having with updating programs and forms, receiving acks, sending efiles and other issues, I think it's almost each for him/herself trying whatever works! It could be that Marilyn and I were trying to update at the same time and her connection was blessed and mine wasn't. I will continue to update through the program as in the past unless I get a message that it isn't working. Then I will try something else.