cutting hold times

[Catherine]

from another forum (I have clicked on the link and it does go to accounting today):

 

The company, enQ Inc., launched its service last Wednesday. “We call the IRS, and sell our place on hold to our customers,” said Andrew Valiente, founder of the Walnut, Calif.-based company. “This means our customers can cut their hold times when calling the IRS from hours to minutes. While there are similar existing services (for example, Lucy Phone and Fast Customer), both of these options rely on a return call from a customer service agent. We put our customers directly in touch with a customer service agent, without waiting for a return phone call.”

 

http://www.accountingtoday.com/news/tax-practice/new-service-aims-to-cut-irs-phone-call-hold-times-77127-1.html?utm_medium=email&ET=webcpa:e6040074:993064a:&utm_source=newsletter&utm_campaign=tax%20practice-feb%204%202016&st=email

 

[Gail in Virginia]

I am just wondering if this is part of the reason hold times are so long when you actually call for yourself.............