Janitor Bob Posted February 25, 2008 Report Posted February 25, 2008 I made a favorable comment regarding ATX price and quality a year or two ago....ATX used it in CPA magazine, I believe. I just received an e-mail from ATX wanting my permission (waiver) for them to use the comment again on their next sales brochure. The waiver, in part, gives them completely unlimited ability to change the comment, both in detail, and/or meaning as they see fit. I think not They cannot answer our e-mail requests for tech support, but they can e-mail me for crap like this?! Quote
Cathy Posted February 25, 2008 Report Posted February 25, 2008 I made a favorable comment regarding ATX price and quality a year or two ago....ATX used it in CPA magazine, I believe. I just received an e-mail from ATX wanting my permission (waiver) for them to use the comment again on their next sales brochure. The waiver, in part, gives them completely unlimited ability to change the comment, both in detail, and/or meaning as they see fit. I think not They cannot answer our e-mail requests for tech support, but they can e-mail me for crap like this?! I agree 100000% J.B. Please tell them EXACTLY as you told us. Maybe they would then get the point! Quote
zeke Posted February 25, 2008 Report Posted February 25, 2008 >>I made a favorable comment regarding ATX price and quality a year or two ago<< they must to have to use dated comments since they don't have current favorable letters... BTW, I agree with you & J.B. Quote
lbbwest Posted February 25, 2008 Report Posted February 25, 2008 I made a favorable comment regarding ATX price and quality a year or two ago....ATX used it in CPA magazine, I believe. I just received an e-mail from ATX wanting my permission (waiver) for them to use the comment again on their next sales brochure. The waiver, in part, gives them completely unlimited ability to change the comment, both in detail, and/or meaning as they see fit. I think not They cannot answer our e-mail requests for tech support, but they can e-mail me for crap like this?! Tell them they must be frikken bananas. lbb Quote
joanmcq Posted February 25, 2008 Report Posted February 25, 2008 So do they quote you as 'janitor bob' and put your avatar as your picture? Quote
GeneInAlabama Posted February 25, 2008 Report Posted February 25, 2008 So do they quote you as 'janitor bob' and put your avatar as your picture? I'd like to see THAT!!! But somehow, I just don't believe they would do that. Quote
Bart Posted February 25, 2008 Report Posted February 25, 2008 I made a favorable comment regarding ATX price and quality a year or two ago....ATX used it in CPA magazine, I believe. I just received an e-mail from ATX wanting my permission (waiver) for them to use the comment again on their next sales brochure. The waiver, in part, gives them completely unlimited ability to change the comment, both in detail, and/or meaning as they see fit. I think not They cannot answer our e-mail requests for tech support, but they can e-mail me for crap like this?! I think you should generate an automatic response stating you will get back to them in 24 to 48 hours and then never get back to them. That is what they do. Quote
Chrisbry Posted February 25, 2008 Report Posted February 25, 2008 They cannot answer our e-mail requests for tech support, but they can e-mail me for crap like this?! CCH doesn't seem to have a problem finding my email address when they want to send their SPAM to me but can't find me to email me a rejection e-file that they can't seem to get to my ATX mailbox. Want to bet they won't have a problem finding my phone number when it's time to renew? Quote
Jack from Ohio Posted February 25, 2008 Report Posted February 25, 2008 I think you should generate an automatic response stating you will get back to them in 24 to 48 hours and then never get back to them. That is what they do. I like your answer best. Maybe we should all send this kind of message in reply to all CCH e-mails. Quote
kcjenkins Posted February 27, 2008 Report Posted February 27, 2008 Gee, I hope they ask me to allow use of some of my old comments! Quote
joelgilb Posted February 27, 2008 Report Posted February 27, 2008 They probably couldn't use my current comments either. I don't think most magazines like publishing certain short words! Joel Quote
OldJack Posted February 27, 2008 Report Posted February 27, 2008 I certainly don't expect any such request on any of my comments. The last email I got from ATX was a few years ago (from that ATX pony tail guy) and was a threat to sue me for saying something about ATX that he didn't like. I don't understand it.. I'm a nice guy. Don't think I dislike ATX software, I still have my 1992 program disc and all after. I can't remember, is there one older than that? Quote
Mel in Hawaii Posted February 27, 2008 Report Posted February 27, 2008 I do believe 92 was the first year that 'ATX' program disks were mailed. You could have used it before then, but it would have been downloaded off a BBS or Compuserve. Quote
Mel in Hawaii Posted February 27, 2008 Report Posted February 27, 2008 I am really surprised that they would have asked for permission again, wouldn't the permission carry over after the buyout? I mean, it was nice and all, but they already had your permission if the purchase assumed all the assets of the prior company. Otherwise, wouldn't they have to had to go back and relicense a lot of software too? Quote
Janitor Bob Posted February 28, 2008 Author Report Posted February 28, 2008 I am really surprised that they would have asked for permission again, wouldn't the permission carry over after the buyout? I mean, it was nice and all, but they already had your permission if the purchase assumed all the assets of the prior company. Otherwise, wouldn't they have to had to go back and relicense a lot of software too? Possibly...but a few years ago..when they asked permission to use the favorable comment in CPA magazine, I re-worded their permission to state that they could use it ONLY in CPA magazine and ONLY in the exact form in which I submitted it. This time, they want blanket permission to use it ANYWHERE ....and to be able to change it "both in form and/or meaning" as they see fit. ....I just sent them a copy/paste of the automated e-mail I received from Tech support...promising to respond in 48-72 hours. If Tech support ever responds to me, I will respond to sales. Quote
mekCPA Posted February 28, 2008 Report Posted February 28, 2008 JB - Maybe you could amend your response and say "I have several other friends whose satisfactiion I care about as well, so in addition to Tech Support responding to me, I would also request that TS respond to (list their names), and once I have received confirmation back that they have received satisfactory assistance, I will THEN respond to sales". You wouldn't mind coordinating this would you? :-D Can my name be first? I'll give you a banana! :dunno: Quote
lbbwest Posted February 28, 2008 Report Posted February 28, 2008 JB - Maybe you could amend your response and say "I have several other friends whose satisfactiion I care about as well, so in addition to Tech Support responding to me, I would also request that TS respond to (list their names), and once I have received confirmation back that they have received satisfactory assistance, I will THEN respond to sales". You wouldn't mind coordinating this would you? :-D Can my name be first? I'll give you a banana! But is it a frikken banana? He is very particular. I understand, I only REALLY like Fuji apples. Quote
Mel in Hawaii Posted February 28, 2008 Report Posted February 28, 2008 Better make mine an apple banana, better flavor than those bland 'commercialized' breeds. I had some growing in my yard that were quite yummy, but what am I really going to do with 100 pounds (something like that) of bananas all at once? Quote
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