Can't Open Returns

[lthllc]

Is anyone having an issues opening a return? When I try to open the return it's requesting that I add funds to my pay-per-return account. I'm not sure why it's requesting this because I have unlimited e-filing. 

[rfassett]

Call tech support if you are not on ppr.  I had this happen a couple years ago and it had something to do with an errant file that was in the system.  They logged into my system, renamed the file and restarted the program, made sure everything was working and logged out.  Took less time than it took me to type this - well almost.