BulldogTom Posted January 10, 2016 Report Posted January 10, 2016 Stupid F****ing software. How do restart the ATX server on a Sunday when there is no customer support and you can't rollover your tax returns? Any help would be appreciated. Tom Newark, CA Quote
BulldogTom Posted January 10, 2016 Author Report Posted January 10, 2016 It looks like this might be a 15.2 problem. I just tried on my laptop and when I updated to 15.2 on that one, the same issue popped up. Anyone else having an issue with the rollover manager after updating to 15.2? Quote
jklcpa Posted January 10, 2016 Report Posted January 10, 2016 Don't know if this topic will help you. It was posted on this forum last week with a link to a KB Quote
Lee B Posted January 10, 2016 Report Posted January 10, 2016 Don't know about this year, since I haven't installed 2015 yet, probably won't until the end of the month. Too busy working on payroll stuff. However last year the manual exe command to start the servers was located at \ATX2014AdminConsole\Sfs.ServerHost.AdminConsole.exe . If 2015 is similar, just find this command and click on it once and the servers should start. The last two years I have pinned this command to my Start Menu. Quote
BulldogTom Posted January 11, 2016 Author Report Posted January 11, 2016 I have tried that from the console. Still not getting 2014 returns. Tom Newark, CA Quote
Tax Prep by Deb Posted January 11, 2016 Report Posted January 11, 2016 Tom, I found this for instruction on the 2013 program, checked it out on mine but everything on mine is showing as running. Maybe it will give you a starting point. To reconnect the server from inside ATX: From the Support menu in any main manager, select About ATX. When the About ATX dialog box appears, click the Admin Console link at the bottom of the box. On the Server Settings tab, under the Status column, right-click in the row for the server you want to start/stop. Click Start to restart the server. Click Close. Restart ATX. Opening the Admin Console from outside the application The Admin Console is actually a separate executable from the ATX product. Consequently, you can open it when ATX is closed. Note: The Admin Console can be opened on all ATX configurations except for a workstation-only setup. To open the Admin Console when ATX is closed, follow this path: Start\All Programs\CCH Small Firm Services\ATX 2013\ ATX 2013 Admin Console Quote
Abby Normal Posted January 11, 2016 Report Posted January 11, 2016 In 14 & 15 they moved the location of the admin console program to: "C:\Program Files (x86)\Common Files\CCH Small Firm Services\ATX 2015 Admin Console\Sfs.ServerHost.AdminConsole.exe" If you can't find it on your menu. Quote
BulldogTom Posted January 12, 2016 Author Report Posted January 12, 2016 Support took over an hour to figure out that the update 15.2 was for the network version and was installed on my stand alone. They got it fixed, but it was not just a simple console restart. It was the port number that was changed. I hope this is not a sign of things to come. Tom Newark, CA Quote
Abby Normal Posted January 12, 2016 Report Posted January 12, 2016 Are they telling you that there are separate updates for standalone installs and network installs? I don't think that's right. Quote
Randall Posted January 12, 2016 Report Posted January 12, 2016 Has anyone else had trouble updating to 15.2? Stand alone system? I was going to update Monday until I saw this thread. Put it off. I'm just working with the Payroll program for now. Quote
easytax Posted January 12, 2016 Report Posted January 12, 2016 Loaded 15.2 day it was posted. Did an update directly from ATX (as I did with initial install) and no problems as yet. No actual clients completed BUT all "tested" returns including my own working well. Can not speak to state and locals tied into returns as most of mine are PA and the state has been lax in approving the main PA form. Maybe because of no budget and our governor may be hoping to a retroactive increase of the state tax (NO NO NO). Quote
BulldogTom Posted January 13, 2016 Author Report Posted January 13, 2016 I just know what support said. The software was looking for the network server and I am stand alone. But what does support know anyway. It could be anything and they were just blowing smoke at me to make me feel better. I just opened the software and it did the automatic update and I had a issue that was not there before I updated to 15.2. Support worked on it for an hour and finally fixed it after the first level tech support person called someone who knows something. Typical of ATX support as well. Tom Newark Quote
aforrest Posted February 16, 2016 Report Posted February 16, 2016 I think I have this same issue. I'm a single user/single workstation. Whenever I try to rollover last year's data, it seems to look for a server rather than my hard drive. Just installed Update 15.5 and it didn't fix it. About to endure the weedy mess of contacting support.... Quote
Abby Normal Posted February 16, 2016 Report Posted February 16, 2016 If running 2014 Admin Console does not start the 2014 server service, press WinKey+R (for run) then type services.msc and press enter. Find ATX 2014 Service (or whatever year you're looking for) and if it's not running, right click it and chose Start. I bring up Task Manager every morning to make sure all my ATX Servers are running. 1 Quote
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