Support - Rapid Response

[TaxmannEA]

I think that I need to buy a lottery ticket as my luck seems to be good today. I just called tech support with a problem. They answered immediatly and I had my answer in less than 5 minutes (including small talk). Just thought that I'd give a favorable report for once.

[Mel in Hawaii]

Glad to hear it, but not too surprising since tech support calls pretty much slowed down by now back when I still worked there. Most bugs have been worked through, most people have found workarounds and even the late installers have finally installed their programs. Another good thing, the guys/gals on the lines have had a chance to learn the basic questions that will be asked and the proper questions they need to ask the customers to find out what they really need.