ATX 2014 Problem. Program will not complete opening

[SunTaxMan]

When I try to open the program, the blue introductory window opens and stays on the screen for perhaps 30 seconds. Then another message window opens on the screen, which is titled, "Can't connect to Server." The body of the message reads, "An attempt was made to start the server process, but the application is still unable to connect. Please start the server and try again." My only option is "close."

Today I talked with ATX customer service, who was not able to resolve the problem. I reinstalled 2014 program with no change. I was told I would need to wait until Tuesday, May 27 (after the weekend) for someone from Tech Support to call me.

Has any one dealt with this problem and hopefully found a solution?

Thanks,

Edited May 21, 2015 by SunTaxMan

[Abby Normal]

Run (WindowsKey+R) services.msc and see if ATX 2014 Service is running. If not, right click and start it. You can get to services thru Control Panel, Administrative too.

If it is running, stop then restart it.

Also, try running the Admin Console:

"C:\Program Files (x86)\Common Files\CCH Small Firm Services\ATX 2014 Admin Console\Sfs.ServerHost.AdminConsole.exe"

There is a page on this problem on the ATX support site:

http://cchsfs-atx.custhelp.com/app/answers/detail/a_id/15000/kw/server connect 2014

[Lee B]

Yes, I have manually start the ATX Servers this way every time my computer reboots for both 2013 & 2014.

Other than this annoying issue, I don't have any problems with ATX.

[Randall]

No problems all season.

 

[Jack from Ohio]

Yes, I have manually start the ATX Servers this way every time my computer reboots for both 2013 & 2014.

Other than this annoying issue, I don't have any problems with ATX.

​Call Tech support.  Something is not configured properly in your system/network.

[ETax847]

I've had the same problem throughout all tax season.  It takes 5-6 attempts before the program will run

[BulldogTom]

I have recently noticed an occasional glitch when I open 2014.  The blue screen will come up and the program will not open.  I went to task manager and it shows ATX Splash Screen on the task list.  When I cancel that task, the software opens up.  It just started doing this to me after tax season, and it does not happen all the time.  I noticed that it happens when I fire up my computer and I click on the ATX icon immediately.  If I wait until I have opened my e-mail and internet, it does not seem to happen.

weird.

Tom

Newark, CA