customized client letters

[Lynn EA USTCP in Louisiana]

Now when I open a new return the client letter does not show up. I had customized my client letter. Where did it go? How do I get it to show up? Even when I go to "add new forms" it does not show up on my forms list.

Thanks,

Lynn Jacobs, EA

Kenner, LA

[NECPA in NEBRASKA]

Have you tried shutting down the program and reopening it? If that doesn't work, I'd try shutting down your computer and restarting. I always try this before I call support.

[Lynn EA USTCP in Louisiana]

Have you tried shutting down the program and reopening it? If that doesn't work, I'd try shutting down your computer and restarting. I always try this before I call support.

I did that and still the letters don't show up on FORMS list when I click "add forms". They do show up when I click on FORMS to customize them.

BUT, I fiddled around within the program and within another tax return and figured it out. Within a tax return, click on "Forms" and a box will drop down. One of the offerings on that drop-down list is client letter. That's the way to add the client letters from within a tax return if they don't open up automatically.

Lynn Jacobs, EA

Kenner, LA

:lol: