Unable to receive Acks

[JCMCCANN]

Tech support told me they had to wait for the server to reboot. I complained that they don't have a message announcing the server error on their site and they don't seem to want to do anything.

[Jack from Ohio]

E-file server still down at 1:40 PM.

[bigdadder]

E-file server still down at 1:45 PM.

[1040PRO]

Their is no communcation from them on any problem. Since they have our email addresses, if they would use them by sending us notification (or post it on there web site) of problems we would at least know that they are aware of a problem and are handling it. and most of us would just wait, rather than calling tech support. I feel that they are trying to make us want to find another tax software company or something because they sure dont seem to care.

they will post some thing tomorrow saying there was a problem. just a little late.

cliff

1040PRO of AZ

[JCMCCANN]

I just tried to check again and I'm getting thru without red errors but no acks are being picked up.

[Ray in Ohio]

At 2:10 PM est, I succesfully transmitted a return. No Acks coming thru, but also no red error messages.

[RDennis]

I see this is on their website now:

"Transmission Issues

2/21/2008

We are aware of the communication issues and have development working to resolve. You may be able to communicate sometimes, and sometimes not. It is simply hit and miss at this point.

Solution: just keep trying to connect and you will get thru eventually. Of course, this has greatly increased the call volume to the CS Dept, so you will have a difficult time calling CS for other issues until this is resolved."

Not terribly encouraging!!

[Randall]

There's a message on ATX MyAccess. It says some are getting thru and some are not. To keep trying off and on. They are working on it.

[MN dhawk]

Can't get ACKs or transmit new efiles. Day before yesterday everything was working great. Does anyone know if Taxwise people are having these problems?

[Margaret CPA in OH]

Now THAT is a great question!

I have to say that my recent encounter with CS was actually reasonable although I was not pleased with the explanation that some 13,000 1099s were, in fact, accepted by IRS, including the 4 I called about, but ATX had to manually acknowledge them with no time frame in sight. There is also no way that I, independently, could verify IRS acceptance. It's going to be a looooong season...

[Ray in Ohio]

4:12 PM..... Same error message as this morning again.

Must be "off" again!!!

on - off - on - off - on - off

woooo--hoooooo

[mcb39]

Now THAT is a great question!

I have to say that my recent encounter with CS was actually reasonable although I was not pleased with the explanation that some 13,000 1099s were, in fact, accepted by IRS, including the 4 I called about, but ATX had to manually acknowledge them with no time frame in sight. There is also no way that I, independently, could verify IRS acceptance. It's going to be a looooong season...

At 2:50 PM Central I was able to transmit 4 Fed/WI piggyback e-files and received all of my ACKS from yesterday.; including the amazingly awesome one for MN . I am a happy camper...

[Catherine]

Was just able now to send 3 returns -- but could not get ack's.

Tried several times earlier w/out being able to get through at all.

Will settle for sending successfully and waiting until later for ack's.

[Bart]

Was just able now to send 3 returns -- but could not get ack's.

Tried several times earlier w/out being able to get through at all.

Will settle for sending successfully and waiting until later for ack's.

Me too. I have been able to send returns but not get acks. That is ok with me.

[Tax Prep by Deb]

I was finally able to get my acks, but I had to synchronize with ATX to do it. The normal channel only gave me the acknowledgement for the one return I sent today.

I am currently up to date and able to access the e-file site without any problems.

Deb!

[JCMCCANN]

Thank you for posting the synchronization solution. I don't understand what ATX isn't offering that run around for people until the server behaves properly.

The issue was a real problem for us because we had two rejected returns and we knew the errors (typos) and wanted to correct them; however, because the status was still validated by EFC we couldn't. After I synchronized it was all better.

So for those of you having trobule still:

- launch ATX

- Click the Support Menu

- Select Tech Support Utilities

- Synchronize E-File Info with ATX

This should pick up your outstanding acknowledgements.

[Chrisbry]

The one annoying thing about the sync-ing --

If you have marked your finished returns COMPLETED, it removes the X on EVERYTHING. I have had to recheck the completed box about 15 times in the last couple of weeks. To be honest, I haven't seen that sync-ing has accomplished anything in my case.

Every time I sync, I get an error message: Error Processing ACK B140303952 -- no one seems to know what that is.

[RDennis]

Thanks for the instructions on synchronization. I had totally forgotten about using it--or how to do it. I hadn't needed to use it in years. It worked--I got the ack from several days ago.