Ray in Ohio Posted February 21, 2008 Report Posted February 21, 2008 Tried to receive Acks this morning. Get a red error, that says: "unable to receive Acks. Try again and if this error persists, contact ATX technical support." I am curious, have I been picked as the person they are creating problems for today or is everyone having this problem this morning? I really, really, don't want to have to call tex upport. Quote
Maura Posted February 21, 2008 Report Posted February 21, 2008 You are not alone I had the same error message this morning. Quote
Ray in Ohio Posted February 21, 2008 Author Report Posted February 21, 2008 ok... is ANYONE able to receive acks or transmit returns this morning? Quote
terry Posted February 21, 2008 Report Posted February 21, 2008 ok... is ANYONE able to receive acks or transmit returns this morning? No, having same problem. Quote
Catherine Posted February 21, 2008 Report Posted February 21, 2008 I've been having the same problem, as well. Since 8:30AM (EST) every time I try I get the error. Came here to see if anyone else had, as well. So it must be on their end, not ours. Wonder if they're having weather-related problems? Heard there was sleet and ice in the southeast. Catherine Quote
terry Posted February 21, 2008 Report Posted February 21, 2008 I've been having the same problem, as well. Since 8:30AM (EST) every time I try I get the error. Came here to see if anyone else had, as well. So it must be on their end, not ours. Wonder if they're having weather-related problems? Heard there was sleet and ice in the southeast. Catherine Tech support told me to synchronize and if that doesnt work to wait an hour. Quote
Bart Posted February 21, 2008 Report Posted February 21, 2008 ok... is ANYONE able to receive acks or transmit returns this morning? I just transmitted three returns and received acks on two. Quote
Chrisbry Posted February 21, 2008 Report Posted February 21, 2008 Same problem here although I had no problems getting the updates. Quote
Ray in Ohio Posted February 21, 2008 Author Report Posted February 21, 2008 Catherine... I don't feel like letting them off that easy. (blaming it on the weather). Now if it's a serious problem (like PMS or such) I can go along with it, but nope, not accepting it as the weather's fault. :unsure: Quote
JCMCCANN Posted February 21, 2008 Report Posted February 21, 2008 I just spoke with technical support and they said they are rebooting their server. It is supposed to be up within 30 minutes. I'm not banking on it but that is the latest rumor. Quote
cantup Posted February 21, 2008 Report Posted February 21, 2008 Same problem here can't receive acks. Quote
Teri2414 Posted February 21, 2008 Report Posted February 21, 2008 I had the same error trying to transmit. After doing an update, I had no problem. Maybe it was just the timing and things are fine now - or maybe you just need to update and try again. Quote
mcb39 Posted February 21, 2008 Report Posted February 21, 2008 8:45 Am Central....Just tried....cannot syncronize either. It will probably be fine in an hour. Quote
jklcpa Posted February 21, 2008 Report Posted February 21, 2008 Earlier I got same red error messages as everyone else. Then, I did an update around 9:30 with no problem. Now at 9:49 at the stage to receive acks, I'm getting a new red error that says "unable to continue...due to server error...unknown error" The process just locked up at the ack receive point. It wouldn't even go to the end for disconnect. I'm hoping that they're still working on their server & I'll try later. Quote
Ray in Ohio Posted February 21, 2008 Author Report Posted February 21, 2008 At 10:00 AM. Just did another update. Still not able to receive acks, etc. Still waiting!!!!!! Quote
mdmcfarland Posted February 21, 2008 Report Posted February 21, 2008 I efiled a return this morning with 3 states. They were validated, but I get the same error message that acknowledgements cannot be received. Hope it is short lived and doesn't mess up anything else! Quote
Gail in Virginia Posted February 21, 2008 Report Posted February 21, 2008 Maybe I have a suspicious nature, but I think CCH is just not devoting that many resources to ATX customers, and when we get down to Thursday morning deadlines, and we all try to e-file those last few returns that we got ready late yesterday or early this morning, it is just more traffic than the poor, old, broken down server they allot to us can stand. But that's just my theory. <_< Quote
Ray in Ohio Posted February 21, 2008 Author Report Posted February 21, 2008 ok..... It's 10:55 and I have just received acks and transmitted all returns as normal. Hopefully things are good to go again. Quote
ajuroff Posted February 21, 2008 Report Posted February 21, 2008 I had the same errors this morning. I just sent an e-file thru and had no problem. But I have a RAL from yesterday that is still in validated state. I synchronized but still in validated state. I'm on hold with tech support now. (for the last 15 minutes I should say) I emailed support three days ago with a question and never heard back from them. Their support is nothing to smile about, that's for sure. Quote
JCMCCANN Posted February 21, 2008 Report Posted February 21, 2008 I have tried to get my acknowledgements and am still unable to retreive them. Please keep us posted if tech support has an update. I know I can check status online but I know have some rejected for a name mismatch and want to fix it but beleive I need it to come back rejected to my system to correct it. Quote
RDennis Posted February 21, 2008 Report Posted February 21, 2008 It appears to me that there is a new program update. Once I downloaded that, I was able to receive acknowledgments. Dennis Quote
JCMCCANN Posted February 21, 2008 Report Posted February 21, 2008 I updated the program and still unable to get Acks. Quote
LindaB Posted February 21, 2008 Report Posted February 21, 2008 I updated the program and still unable to get Acks. Same here. Quote
JCMCCANN Posted February 21, 2008 Report Posted February 21, 2008 I am waiting for tech support - it doesn't make sense that only some people are affected. Quote
RDennis Posted February 21, 2008 Report Posted February 21, 2008 That didn't last long. Now, it shows a server error. I am still awaiting acceptance from Colorado--four days now on one. Dennis Quote
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