Unexpected error, please help!

[zhudson]

I have become so frustrated with this years ATX max. I'm able to occasionally open ATX, complete a few returns, but as soon as I try to reenter the program the next day I get kicked out before I can even type my password. This program has encountered an unexpected error and needs to close, with this text accompanying it:

 

Session Summary Information:

Date/Time: 2/11/2015 1:34:40 PM

ApplicationVersion: 14.4.5500.32074

CommandLine: "C:Program Files (x86)CCH Small Firm ServicesATX2014ATX.exe" 

CurrentCultureName: en-US

CurrentUICultureName: en-US

DnsDomainName: 

Duration: 00:00:09.3105708

HostName: zach

MemoryMB: 8057

OSArchitecture: Amd64

OSCultureName: en-US

OSFullNameWithServicePack: Windows 8

OSVersion: 6.2.9200

ProcessorCores: 4

OSVersion: 6.2.9200

RuntimeVersion: 4.0.30319.34014

OSVersion: 6.2.9200

TerminalServer: False

System.NullReferenceException: Object reference not set to an instance of an object.

   at MS.Internal.PrintWin32Thunk.AttributeNameToInfoLevelMapping.InfoLevelCoverageList.Release()

   at MS.Internal.PrintWin32Thunk.EnumDataThunkObject.GetPrintSystemValuesPerPrintQueues(PrintServer printServer, EnumeratedPrintQueueTypes[] flags, Queue`1 printObjectsCollection, String[] propertyFilter)

   at System.Printing.PrintQueueCollection..ctor(PrintServer printServer, String[] propertyFilter, EnumeratedPrintQueueTypes[] enumerationFlag)

   at System.Printing.PrintServer.GetPrintQueues(EnumeratedPrintQueueTypes[] enumerationFlag)

   at Sfs.Runtime.Printing.Services.QueueManager.UpdatePrintDevicesTask()

   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Threading.ThreadHelper.ThreadStart()

 

Can anyone help???

[B. Jani]

I believe a call to ATX help line is needed.

[zhudson]

I've finally managed to operate ATX, I found that my print spooler service needs to be stopped in order for ATX to start up. Back to work for me!! But now I can't print :/

[Lee B]

There have been some recent posts on the ATX Board with similar problems.

 

Several posters had to uninstall and reinstall their printers to get going again.

[Jack from Ohio]

Call tech support.  You have an installation, program interference or some other similar problem.

[Pacun]

Start the print spooler service after you start ATX and call tech support

[Pacun]

Test this. Make your default printer a PDF printer, then make your default printer another physical printer in your office. Then make your current printer your default printer. If you only have issues with your current printer (out of 4, since no printer gives no error), then the issue is not ATX but your printer driver or your printer device limitation.