Lucho Posted February 17, 2008 Report Posted February 17, 2008 May I have some help please. Lately, I have being getting a message telling me "ATX 2007 or 6 o5 etc. is being optimized" "Try to restart the program againg or call customer support for assistance". I called one time but they were not able to help me. Eventually until restarting and reastarting the computer the program will start but today I can not make the 2005 start at all. I need to amend a return from that year. I would appreciate any instuction to follow to fix the problem causing this inconvenience. Thank in advance for any help. Quote
michaelmars Posted February 17, 2008 Report Posted February 17, 2008 i had this in the past and there is a kb on it, but somewhere in the program you have a file duplicated, from memory from last year it has an extension .mcb or .mcd. thry searching for that in the kbs or mention it to tech unsupport Quote
Lucho Posted February 17, 2008 Author Report Posted February 17, 2008 i had this in the past and there is a kb on it, but somewhere in the program you have a file duplicated, from memory from last year it has an extension .mcb or .mcd. thry searching for that in the kbs or mention it to tech unsupport Thank you. I will call tomorrow. By the way what happens with the forum? I spent some time trying to find it. I had to go to another site to find the way to find you. Quote
michaelmars Posted February 17, 2008 Report Posted February 17, 2008 THE KB DOCUMENT YOU NEED IS 16568 Quote
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