Unexpected Error when opening one return

[[email protected]]

Hello - I am wondering if anyone can help me with this.

 

I am trying to open a return that I finalized last night.  When I open it - it goes through all the steps however when it gets to "constructing user interface" it stalls then throws up a "The program has encountered an unexpected error and needs to close".

 

The details on the Unexpected Error report are as follows:

 

Session Summary Information:

Date/Time: 09/11/14 11:07:07 AM

ApplicationVersion: 13.6.0.84

CommandLine: "C:Program Files (x86)CCH Small Firm ServicesATX2013ATX2013.exe" 

CurrentCultureName: en-US

CurrentUICultureName: en-US

DnsDomainName: 

Duration: 00:00:52.7505735

HostName: ****

MemoryMB: 4060

OSArchitecture: Amd64

OSCultureName: en-US

OSFullNameWithServicePack: Windows 7 Home Premium Edition Service Pack 1

OSVersion: 6.1.7601

ProcessorCores: 2

OSVersion: 6.1.7601

RuntimeVersion: 4.0.30319.18444

OSVersion: 6.1.7601

TerminalServer: False

System.NullReferenceException: Object reference not set to an instance of an object.

   at Sfs.FAM.Data.Utility.Utils.LoadClientData(String clientID, String userName)

   at Sfs.AssetEntry.AssetEntryPluginViewModel..ctor(String clientID, IActivityProvider activityProvider, Int32 seasonTaxYear)

   at Sfs.Max.Modules.FAMManager.Views.MaxAssetEntryPluginViewModel..ctor(String cId, IActivityProvider activityProvider, Int32 seasonTaxYear, String userName, AssetEntryAccess entryAccess)

   at Sfs.Max.Modules.FAMManager.Views.FamTaxViewViewModel.Initialize(FamViewInitializeOption initializeOption, String cId)

   at Sfs.Max.Modules.FAMManager.FamTaxViewViewModelProvider.GetFamClient(IFormset formset)

   at Sfs.Max.Modules.FAMManager.FamTaxViewViewModelProvider.GetItems(IMaxFormsetViewModel viewModel)

   at Sfs.Max.Modules.TaxManager.UI.TaxManagerViewModel.<LoadItems>b__142(IMaxTaxViewViewModelProvider p)

   at System.Linq.EnumerableEx.ForEach[TSource](IEnumerable`1 source, Action`1 onNext)

   at Sfs.Max.Modules.TaxManager.UI.TaxManagerViewModel.LoadItems()

   at Sfs.Max.Modules.TaxManager.TaxManagerModule.HandleReturnOpenedEvent(ReturnOpenedEventArgs e)

   at Microsoft.Practices.Composite.Events.EventSubscription`1.InvokeAction(Action`1 action, TPayload argument)

   at Microsoft.Practices.Composite.Events.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments)

   at Microsoft.Practices.Composite.Events.EventBase.InternalPublish(Object[] arguments)

   at Microsoft.Practices.Composite.Presentation.Events.CompositePresentationEvent`1.Publish(TPayload payload)

   at Sfs.Max.Modules.TaxManager.TaxManagerModule.HandleOpenReturnEvent(OpenReturnEventArgs eventArgs)

   at Microsoft.Practices.Composite.Events.EventSubscription`1.InvokeAction(Action`1 action, TPayload argument)

   at Microsoft.Practices.Composite.Events.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments)

   at Microsoft.Practices.Composite.Events.EventBase.InternalPublish(Object[] arguments)

   at Microsoft.Practices.Composite.Presentation.Events.CompositePresentationEvent`1.Publish(TPayload payload)

   at Sfs.Max.Modules.ReturnManager.UI.ReturnManagerViewModel.<OpenSelectedReturn>b__72()

   at Sfs.Max.Modules.ReturnManager.UI.ReturnManagerViewModel.ProcessOpenReturnRequest(RequestOpenReturnEventArgs args)

   at Microsoft.Practices.Composite.Events.EventSubscription`1.InvokeAction(Action`1 action, TPayload argument)

   at Microsoft.Practices.Composite.Events.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments)

   at Microsoft.Practices.Composite.Events.EventBase.InternalPublish(Object[] arguments)

   at Microsoft.Practices.Composite.Presentation.Events.CompositePresentationEvent`1.Publish(TPayload payload)

   at Sfs.Max.Modules.ReturnManager.UI.ReturnManagerViewModel.OpenSelectedReturn(Object obj)

   at Microsoft.Practices.Composite.Presentation.Commands.DelegateCommand`1.Execute(T parameter)

   at Sfs.Max.Modules.ReturnManager.UI.ReturnsGridView.ReturnList_MouseDoubleClick(Object sender, MouseButtonEventArgs e)

   at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)

   at System.Windows.Controls.Control.OnMouseDoubleClick(MouseButtonEventArgs e)

   at System.Windows.Controls.Control.HandleDoubleClick(Object sender, MouseButtonEventArgs e)

   at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)

   at System.Windows.UIElement.OnMouseDownThunk(Object sender, MouseButtonEventArgs e)

   at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)

   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)

   at System.Windows.Input.InputManager.ProcessStagingArea()

   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)

   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)

   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)

   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

 

If anyone can shed some light on this I would greatly appreciate it.  I am on a deadline and really need to get this report into the mail today.

 

Thank you in advance,

Kay

 

 

[Jack from Ohio]

1-800-638-8291 ATX customer service.

[kcjenkins]

Microsoft did an automatic update last night.  Wonder if that could have some relevance?  I ran a scan this morning when I restarted, and found it cleared up a number of issues that had not been there before.