ATX Error box

[jshtax]

Is anyone else continuing to have the error box pop up numerous times during a return saying and error was encountered while communicating with the ATX server? I get it sometime 10 or more times when trying to do something like error check or efile. Any help would be appreciated.

[Jack from Ohio]

This is a known issue.  It is an internal problem with the ATX program.  There is, as of right now, no fix in the future.  Just click on retry and go forward.

[jshtax]

This is a known issue.  It is an internal problem with the ATX program.  There is, as of right now, no fix in the future.  Just click on retry and go forward.

I made the mistake of talking to ATX and some person remoted in and reinstalled 2013 now I have to reset all my users and settings and print packets and so forth. I could track him down and beat him with a wet noodle. 

[Jack from Ohio]

I made the mistake of talking to ATX and some person remoted in and reinstalled 2013 now I have to reset all my users and settings and print packets and so forth. I could track him down and beat him with a wet noodle.

If you have over 250 clients, the problem will be very pesky. His reinstall will have done nothing to change the problem.

[jshtax]

Sitting around 1400 files. He suggested we rewire the office to speed up the network.

[Jack from Ohio]

Sitting around 1400 files. He suggested we rewire the office to speed up the network.

We have a GigaBit compliant network. Fastest available. Still have the problem.

Tech Support STILL suffers from people not adequately trained or informed.

Feel free to message me if you have other issues.