ID Theft issue

[TaxmannEA]

I just attempted to get account records on E-Services for a client who is having trouble with a previous year. When I try to get the report, I get a letter telling me that they can't process the request and to have the taxpayer contact the Identity Protection Unit. What is the procedure here? I've not run into this before. TP had a check stolen from his mailbox a couple of years ago.

[ILLMAS]

Try talking to someone at the tax practitioner hotline better.