NECPA in NEBRASKA Posted April 1, 2014 Report Posted April 1, 2014 I closed a return and suddenly couldn't open anything. I rebooted my computer and still wouldn't open a return. Atx has been on my computer for 92 minutes and can't get a new database on. There have been hundreds of temp files building up in the database. He's blaming my computer. He says it is running slow for some reason. Stand alone, Windows 7 Pro 64 bit, 12 Gb RAM. I could just cry. I probably will. He says I may have to reformat my computer and restore everything. Maybe I should just go buy another and just put atx on it. Oh but the database is messed up how can that work? Quote
Jack from Ohio Posted April 1, 2014 Report Posted April 1, 2014 I closed a return and suddenly couldn't open anything. I rebooted my computer and still wouldn't open a return. Atx has been on my computer for 92 minutes and can't get a new database on. There have been hundreds of temp files building up in the database. He's blaming my computer. He says it is running slow for some reason. Stand alone, Windows 7 Pro 64 bit, 12 Gb RAM. I could just cry. I probably will. He says I may have to reformat my computer and restore everything. Maybe I should just go buy another and just put atx on it. Oh but the database is messed up how can that work? Was it an ATX tech support person that told you all those things? If so, call back and demand to speak to the top level technicians. Not all ATX tech support people are the same. Believe me. I am sending you a message. Quote
NECPA in NEBRASKA Posted April 1, 2014 Author Report Posted April 1, 2014 Thanks, Jack. I will call them back now. My other programs seem to be working. Quote
NECPA in NEBRASKA Posted April 1, 2014 Author Report Posted April 1, 2014 It appears that the second tech fixed my database problem. It took all afternoon between the two techs, but it was well worth it not to have to format my hard drive or get a new computer. He had to try multiple methods to get it to work again, but the last one did it. I have to go back and redo my preferences and resync the efiles, but that's a small price to pay. Now I just have to get my computer tech stopped from coming in the morning, since it apparently was not my computer. 5 Quote
jasdlm Posted April 1, 2014 Report Posted April 1, 2014 Thank goodness! How terrifying. So glad it is back on track. 1 Quote
NECPA in NEBRASKA Posted April 2, 2014 Author Report Posted April 2, 2014 One of my clients had her little boys say a prayer for me and I'll be darned if he didn't get it fixed within 30 minutes. I think that their prayers were more friendly and less tear filled than mine had been. I owe them lots of candy. 4 Quote
Pacun Posted April 2, 2014 Report Posted April 2, 2014 One of my clients had her little boys say a prayer for me and I'll be darned if he didn't get it fixed within 30 minutes. I think that their prayers were more friendly and less tear filled than mine had been. I owe them lots of candy. No candies. They are bad for their health. How about some carrots? lol. 1 Quote
NECPA in NEBRASKA Posted April 2, 2014 Author Report Posted April 2, 2014 They loved the bowl of fortune cookies that I have out from my husband eating at Chinese restaurants. They aren't carrots, but maybe fortune cookies aren't as bad as tootsie rolls. I only keep things out for clients that I won't eat. Quote
jasdlm Posted April 2, 2014 Report Posted April 2, 2014 I keep tootsie pops sitting out in my office, and when clients ask if they can have one, I tell them, 'yes, if you're good'. 2 Quote
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