Program Update....Must update before tomorrow!

[Cathy]

Don't know what's up. But when you are given less than 24 hours to perform an update on the program, it makes one wonder!

[Lee B]

Four posters on the ATX Board who have server installations are reporting that they cannot install the update on their servers

because of an error message that says that a later version of the program is already installed.

Another poster updated and now he can't save or close the corporate return he is currently working on.

[JJStephens]

FWIW, I updated and have had no problems. I'm a one man shop so no server issues.

An update or two ago, my sluggish performance issues diminished considerably. Hope it continues. Now, if I could just get a similar update for me!

[Jack from Ohio]

Four posters on the ATX Board who have server installations are reporting that they cannot install the update on their servers

because of an error message that says that a later version of the program is already installed.

Another poster updated and now he can't save or close the corporate return he is currently working on.

They are not following the proper steps for installing the updates. Another example of diving ahead without reading the directions or thinking they know better than the instructions.

Dedicated server and 10 workstations. All updated successfully within 20 minutes of the release of the update. No issues so far. Updated at 3:15PM today.

[Abby Normal]

No issues for me either.

[JMovichEA]

Updated about an hour ago, so far no issues. After the previous update, I only had the 'server' error once, and that was after a re-boot and likely I hadn't allowed enough time for the computer to load everything before starting ATX.

[Janitor Bob]

Immediately following what seemed like a flawless update, my cat threw up a hairball onto my least favorite client's folder....coincidence or awesome new feature?

[RitaB]

Immediately following what seemed like a flawless update, my cat threw up a hairball onto my least favorite client's folder....coincidence or awesome new feature?

You have cat to be kitten me right meow.

Cats know. They just know.

[Pacun]

I updated the program yesterday and I had no issues whatsoever.

[Jack from Ohio]

Well, our icemaker just started leaking internally last night. Filled the bucket with one giant glacier looking ice sculpture....

Has ATX learned to connect to other things or is this just a giant cosmic conspiracy.....

[RitaB]

Has ATX learned to connect to other things or is this just a giant cosmic conspiracy.....

Yes.

[FreedomTaxed]

I know Jack's gonna kill me for remaining on Windows XP, but I did get this update to install flawlessly when I did two things:

1. I ran ATX 2013 and it pulled down the update, then prompted me to close the app to continue.

2. I pulled up the Task Manager to prepare to kill sfs.serverhost.exe process.

3. I pulled up Control Panel and THING #1: Stopped the Windows Firewall.

4. I then allowed the program to continue, and it stopped ATX 2013.

5. I quickly THING #2: Stopped the sfs.serverhost.exe process.

6. The ATX 2013 13.4.3 installer ran without a problem.

[Jack from Ohio]

No need to go kill the process in the task manager. Once the program completes its backup when shutting down, it will stop. Usually less than 30 seconds.

Overthinking this one, you are!!

If you have a router in your office, there is no need for ANY software, including Windows, firewalls. Turn them all off if you have a router.

[cpabsd]

Update needs done now!!! All my e files have to be re created in order to e file. This is a pain!!! I thought I could e file some today and not have to individually update each client...wrong!!!

[Lee B]

ATX posted on their Blog the following post:

ATX Version 13.4.3 – Server Update Not Required

A server update is not required for version 13.4.3. The update only affected the client (application) portion of ATX and not the server. If you receive the following message on a Server Only installation, please click OK and disregard the message.

Posted by Stephanie Bradford at 2:25 PM

Labels: ATX, Installation, Software Releases

So, this error message that some users with server installations were getting was totally incorrect

and not the fault of the users.

[Jack from Ohio]

Update needs done now!!! All my e files have to be re created in order to e file. This is a pain!!! I thought I could e file some today and not have to individually update each client...wrong!!!

At the firm, I have 350 efiles waiting. All will have to be redone!! I complained loud and long and in not so nice words to my contacts at ATX. If you only do a few hundred returns, it is not so painful. I will be redoing e-files for the next 2 weeks. Had to redo 51 today.

[Jack from Ohio]

ATX posted on their Blog the following post:

ATX Version 13.4.3 – Server Update Not Required

A server update is not required for version 13.4.3. The update only affected the client (application) portion of ATX and not the server. If you receive the following message on a Server Only installation, please click OK and disregard the message.

Posted by Stephanie Bradford at 2:25 PM

Labels: ATX, Installation, Software Releases

So, this error message that some users with server installations were getting was totally incorrect

and not the fault of the users.

Correct. The development person I spoke to in Wed. even told me to be sure to update the server first.

This is typical CCH coming to life again. First finger on the hand doesn't know what the second finger is doing, much less the other hand.

CCH management still ranks a -3 on communicating to its technical people.

TYPICAL CCH AGAIN!!!