Naveen Mohan from New York Posted February 8, 2014 Report Posted February 8, 2014 ATX wants me to send them my tax returns file for diagnosis why it failed efiles. Is there a Standard Operating Procedure for it? thanks Naveen Mohan Quote
jshtax Posted February 8, 2014 Report Posted February 8, 2014 Support--Customer Service Utilities is where this is done from. Quote
Gileam Posted February 8, 2014 Report Posted February 8, 2014 Make sure you get an incident number. Or Try exporting them and adding them as an attachment Email to use is [email protected] Quote
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