Missing Return and No Backups

[jshtax]

I completed a return a few days ago and it has completely disappeared from the database and I have only a handful of returns that were backed up this one being one of them but well before the day the return was prepared. If I exit a return and click save where is it saving if its not creating a backup?

[Pacun]

I haven't looked but I think my ATX is not backing up at all. So maybe the program is not backing up by default.

[jshtax]

I dont think ATX is backing up at all either. I recall last week logging into the Admin Console and doing a system backup and there still isnt anything there.

[grmy2h]

So what's been eating up the hard drives if its not backing up?

[jshtax]

I clicked on restore and I have 12 files. I went to the backup folder on the server and there is a folder I created on the 25 but have no way to access the info and one today both created by doing a full database backup under the admin console.

[Randall]

Have you checked the C drive under ProgramDataCCH etc? If folder is not shown, maybe it is under hidden files. I had this going on, needed to check 'show hidden files'. Can't remember off the top of my head right now how I got there to do that.

[jshtax]

Have you checked the C drive under ProgramDataCCH etc? If folder is not shown, maybe it is under hidden files. I had this going on, needed to check 'show hidden files'. Can't remember off the top of my head right now how I got there to do that.

The folder only populated when I checked each return and manually backed them up.

[mcb39]

I have never trusted the backup on this or any other program. I do my own system backups periodically and at the same time export every return to a jump drive as I am working on it. I am going to start another thread to explain when and why this is so important.