ATX - rollover forms when available

[ILLMAS]

Ok, here is my issue, rolled over 2012 client, I get a forms are not available (rollover when available) for the state, but I go to add forms, damm forms are available now, why isn't the program automattically downloading them?

MAS

[ILLMAS]

Never mind, I forgot to mark state returns under preference, update. I hate when that happens.

[Pacun]

Marco,

Was you that reported the same issue last year? I remember last year that it was also a computer system error. Keep in mind that a computer system includes the programs, the hardware and the user.

[ILLMAS]

I don't remember having that issue last year, I did post something about the client letter, but I think at first everyone was having that issue.

[Pacun]

Thank you for your posting. Last year and this year, I have realized that I made a mistake because someone posted this issue. Yesterday I did one return for DC (DC is always late with forms), so I was not surprised that DC was not ready. Then I did one for MD, and I thought they were late because they are not receiving efiles anyway. BUT after reading your post, I went to check and I have not selected any states to be updated. I made the changes and all my 3 states are ready.

I have to admit that I have not read the instructions for installation this year and I don't know anything, I even forgot how to click next because Jack said "Forget what you learned the previous years".

On a said note, I never like to be fancy and manipulate installations, I follow their next, next instructions and if I have an issue then I see what I can do. I learned this from someone: "Don't put salt on your food unless you have tasted it"