VA Low Income Credit return problem

[Gail in Virginia]

"I tried to e-file a Virginia tax return, form version 13, this AM that had low income credit. I cannot create an efile, instead I get an error message telling me I need to complete the detail on page 2. The only detail on page of VA 760CG is to X the box beside Federal EIC and put the amount in, and that is there. I went to the ADJ page and made sure the taxpayer and dependent children were all marked as being in the household, and that income figures were correct. I don't understand the problem. I talked with another local preparer who had e-filed one of these yesterday with no trouble using form version 12. Is the update the problem, or am I missing something else? This t/p really needs to get her money. Thanks."

I sent the above message to email support just a few minutes ago, but I thought I would also post here in case someone on this board has a suggestion for me to try. I am going to go ahead and file her federal separately and then do the state as stand-alone when I get this problem corrected, but any help is appreciated.

[Pacun]

discard the ofending form and bring it back. I would start with the credit form, if the problem is not solved, I would continue with the main VA form (760CG).

[Gail in Virginia]

discard the ofending form and bring it back. I would start with the credit form, if the problem is not solved, I would continue with the main VA form (760CG).

Thanks for the suggestion, Pacun, but that did not work. I even tried deleting every VA form, and starting the state return over from scratch.

[zeke]

Gail - Have you tried delecing the VA master form & then reinstalling from web?

[zeke]

Gail - Have you tried delecing the VA master form & then reinstalling from web?

[YANKA]

I am glad that I am not the only one with the problem, I had tried everything possible and still , called ATX, after 1 hr and 13 min someone tells me that they will check, another 20 min waiting, she comes back telling me that I need to send her the return because probably I did something wrong and if she does not see the return she was not ready to help me, I refused to send the return, and requested the supervisor, Cindy?, she comes and tells me that she needs to see the return, bottom line, I was so mad that I told her that the ATX service this year is totally unacceptable to which she replies, we are no longer ATX and I do not know what else , I would like to send a formal complain but do not know to whom, any suggestions.

I rather have customer service from India, even though I was not able to understand them, but al least they were friendly.

Yanka

[Burke]

I was so mad that I told her that the ATX service this year is totally unacceptable to which she replies, we are no longer ATX and I do not know what else , I would like to send a formal complain but do not know to whom, any suggestions.

I rather have customer service from India, even though I was not able to understand them, but al least they were friendly.

Yanka

I like to start at the top in these cases. CEO of CCH. Try googling company for name of President, then google his name. Write to company.

[Gail in Virginia]

Back to the original topic, after I updated last night I was able to create the e-file for this return. However, I had already e-file the federal and when I went to the e-file tab to send the stand-alone state that I had created, the status said "held" and I was unable to transmit the VA return. I am not in the office this AM, so I don't know if anything has changed.

[tax francis]

Back to the original topic, after I updated last night I was able to create the e-file for this return. However, I had already e-file the federal and when I went to the e-file tab to send the stand-alone state that I had created, the status said "held" and I was unable to transmit the VA return. I am not in the office this AM, so I don't know if anything has changed.

So, what happen then? did the problem solve? I ran into the same difficulties, please help. thanks

[Gail in Virginia]

So, what happen then? did the problem solve? I ran into the same difficulties, please help. thanks

Yes, the problem is solved. I got in this morning, and on the e-file thread someone pointed out that the return was being "held" due to my preferences being marked hold and release. I marked the return, clicked release marked return, the status then showed created and I was able to efile the VA return. It hasn't been accepted yet, but it has been Validated by EFC so I think I have finally weathered this storm, with a little help from all my friends on this board. ;)

[Pacun]

It seems you had 2 problems and you have switched between the 2 along the post. (Problem 1, with the low income credit and problem 2, the hold state preference).

[Gail in Virginia]

It seems you had 2 problems and you have switched between the 2 along the post. (Problem 1, with the low income credit and problem 2, the hold state preference).

Yes, Pacun, I had two problems but I didn't know they were separate problems. I don't normally file the VA return separately, and only did this time because of the problem with the low income credit. Therefore, I am not used to seeing the hold since it automatically clears when the federal is accepted if you file the state piggyback. I did not start a separate thread because I did not realize it was that unrelated. Thank you for your concern.