Term Server Work Around?

[mwilliams]

Hello,

I work for a managed IT service provider and one of our clients use ATX. For years now they have been using a Term Server (2008) and had this setup before they started doing business with us. We recently upgraded them to a Server 2012. Each user has their own XP machine that they connect to the term server from. It has worked well for them. However, it was reported to me that only 1 person at a time could use ATX 2012 and I have found the same thing happening with 2013. I called ATX support and they said that they do not support this method of using the program.. even though it had been working for the customer for years.

I was wondering if anyone had any info on a work around for this. I gave the customer the info I was given from ATX and they had a serious fit.

Has anyone been able to work around this new limitation?

Thank You for all info/help,

Matt

[easytax]

Matt

Not an IT person BUT from posts by knowledgeable people here, I have been told that ALL PAST YEARS are different from this year.

The ATX 2013 program was written for 2013 and everything done in the past - was in the past and SHOULD NOT be used/tried for the 2013 program.

Why/what, etc. I don't know --- but wanted to share what has been told here in past few weeks, etc.

You probably have to un-learn stuff done previously and stay with this years instructions, etc.

Whole different "ball game" with ATX 2013 --- just because previous years X was done and it worked, doesn't mean tidily this year.

[mwilliams]

Thanks for the input. They are also having an issue where 2012 will not let two users use it at the same time from the term server as well.

The main purpose of my inquiry is to find out if anyone has been able to get the applications to run for 2 or more users at a time with a terminal server.

[jshtax]

Thanks for the input. They are also having an issue where 2012 will not let two users use it at the same time from the term server as well.

The main purpose of my inquiry is to find out if anyone has been able to get the applications to run for 2 or more users at a time with a terminal server.

13 is sorta different from 12 but both 12 and 13 are both different that all years prior. 12 worked on a terminal server briefly at start last year but quickly stopped. I think there was a .net framework release that made it inoperable. Offsite cloud providers are only able to run this software on a cloud by giving each user a designated machine to log in to opposed to each used logging into one computer.

[Guest Taxed]

>> I was wondering if anyone had any info on a work around for this. I gave the customer the info I was given from ATX and they had a serious fit.

MWilliams your client will have to deal with it if they want to use ATX 2013. It is not your fault!

[Jack from Ohio]

mwilliams, please check your messages.

[mwilliams]

Okay guys.. so besides the fighting. It would seem it is not possible to get ATX working properly now on a term server. Do I understand correctly?

[Jack from Ohio]

Neither ATX 2012 or ATX 2013 are designed for, nor are compatible with terminal server operations. It may have worked in 2011 and prior, but was not supported. Using terminal server to access a program with in the local network is unnecessary and just adds complexity to the process of using the program. In house network should be connected directly.

Trying to use terminal services or RDP from a different office location invokes the same issues as well as BEING IN VIOLATION OF THE LICENSING AGREEMENT. Your license is address specific.

Bottom line: IT WON'T WORK.

No workaround is available.