Latest CCH Email on ATX

[Yardley CPA]

Received this email yesterday afternoon:

To all of our valued ATX Customers:

We are working hard to ensure that next season ATX software and support meet your expectations. Your input is helping us improve ATX performance.

Already, we have invested in improvements and made progress on numerous fronts. Our primary focus is on those issues you have told us are the most critical issues you encountered during tax season.

In recent weeks, we have released ATX updates 12.17 and 12.18. The program releases since the end of tax season have focused on the continued software performance improvements critical to you. We encourage you to download the ATX updates through 12.18 to take advantage of the latest program improvements. You can download read the latest release notes by clicking here and download ATX 12.18 by clicking here.

We would like to ask you take to few moments to complete a survey that will help us better understand your business and your complete ATX experience. Your feedback is important to us, and your answers will help us make decisions about how we focus our development efforts. You can access the survey by clicking here.

The information you have shared with us has been invaluable, and we are going to keep seeking it out. We will continue to use trade shows, one-on-one meetings, phone calls, and Customer Advisory Board meetings to hear from you firsthand about opportunities to improve ATX. Your collective input will be our guide to product innovation and improvement.

Thank you for taking the time to help shape the ATX of the future.

[rfassett]

Did you do the survey? Entering your name and account number is optional - not for me. I want them to know whose back they are seeing as I walk away.

I installed a new system (network and workstations) a week ago. ATX 2012 and FAM are my only issues of all of the software installed. If I do not install FAM, ATX runs fine. If I install FAM, ATX crashes and FAM does not open. I followed the installation instructions to the "t". Sometime next week, I will call support and see how long it takes them to figure it out. The survey could not have been better timed. In spite of all of the rhetoric, they still do not have the most basic things fixed.

[Yardley CPA]

I completed the survey and included my name and client number. I want them to know who I am and what my feelings are. I rarely complete an "anonymous" survey. If I complete a survey, I want them to know who I am and what my thoughts are. I'd welcome their call or email, seeking further information.

[rfassett]

I completed the survey and included my name and client number. I want them to know who I am and what my feelings are. I rarely complete an "anonymous" survey. If I complete a survey, I want them to know who I am and what my thoughts are. I'd welcome their call or email, seeking further information.

Same here. I was a little surprised they even left it an option.

[Guest Taxed]

I read the survey, it is very broad and generic. If the goal was to get feedback on the software, they should have focused the questions more specific to various segments of the software to get user reaction.

How does if you are located in a HO or strip mall help them with the user's experience with the software??

[kcjenkins]

That's clearly a question the marketing people put in.

[mcb39]

I completed the survey and included my name and client number. I want them to know who I am and what my feelings are. I rarely complete an "anonymous" survey. If I complete a survey, I want them to know who I am and what my thoughts are. I'd welcome their call or email, seeking further information.

Completed and identified myself! I have nothing to hide!