ATX pulls 12.15 from auto update

[Lee B]

This morning on the ATX Blog & board, ATX admitted that program was getting hung up

in midst performing backups. They say they have identified the problem and are working on a patch for the users who have already updated to 12.15. Then they will redo the 12.15 update.

I am now going to delete my copy of the update, which I didn't install.

More of the same.

[Lee B]

We are finalizing a solution for this. We are in the final stages of completing the 12.16 release that will correct the backup issue generated with the 12.15 download.

Kim Manuel

VP - Customer Relations

[Jack from Ohio]

We are finalizing a solution for this. We are in the final stages of completing the 12.16 release that will correct the backup issue generated with the 12.15 download.

Kim Manuel

VP - Customer Relations

As an addendum, I have a bridge I am selling. $1 per share. IPO the same day 12.16 is released.

[Cathy]

We are finalizing a solution for this. We are in the final stages of completing the 12.16 release that will correct the backup issue generated with the 12.15 download.

Kim Manuel

VP - Customer Relations[/quote}

Thanks for the info Kim, and maybe while y'all are addressing that problem, might you address the problem with the program crashing when trying to re-create an e-file. I realize it's only been since January that y'all were notified about this problem, but who knows?? Maybe it can get fixed before the 2015 tax year!!?????????

[Cathy]

We are finalizing a solution for this. We are in the final stages of completing the 12.16 release that will correct the backup issue generated with the 12.15 download.

Kim Manuel

VP - Customer Relations[/quote}

Thanks for the info Kim, and maybe while y'all are addressing that problem, might you address the problem with the program crashing when trying to re-create an e-file. I realize it's only been since January that y'all were notified about this problem, but who knows?? Maybe it can get fixed before the 2015 tax year!!?????????

[Jack from Ohio]

Read my posts about 12.16 update. I was one of the first ones to call, but in the 2 hours I was on the phone, "we have had several other reports of the same problems you are having after updating" were the exact words.

Can only shake my head and hope we can finish the season...