Mike D Posted April 29, 2013 Report Posted April 29, 2013 So it occurred to me today that I never received a renewal offering from TRX as many of you have. I decided to contacDoug Hughes to inquire and this was his response. Who woulda thought? Mike Dubin CPA Mike, We are doing well thank you for your wishing us well. Mike I will let you answer your own question. Respectfully, Doug Hughes -------- Original Message -------- Subject: [sPAM] Renewal From: [email protected] Date: Mon, April 29, 2013 11:33 am To: [email protected]I wonder why I have not been solicited by you for my 2013 renewal? I see that you have reached out to many former members however not to me? Wishing you well. Mike Dubin CPA Quote
MsTabbyKats Posted April 29, 2013 Report Posted April 29, 2013 Mike- I didn't get an offer either. (Used them for 4 years) I put in for a credit on my charge card on 1/26....and they never questioned it. I also complained to the BBB...and was offered a refund because of this. They probably have deleted us from their master list. Good Quote
Guest Taxed Posted April 29, 2013 Report Posted April 29, 2013 They will find new suckers! The unfortunate part is that Paypal is still allowing them to process renewals! I thought Paypal would have cut them off after reading the Nashville BBB review but I guess they don't care as long as they get a cut! Quote
MsTabbyKats Posted April 29, 2013 Report Posted April 29, 2013 Maybe they will find new suckers, but I wonder what % of their current clientele will be back? Quote
Don in Upstate NY Posted April 30, 2013 Report Posted April 30, 2013 I have yet to receive a call from ANY vendor for next season. Quote
Guest Taxed Posted April 30, 2013 Report Posted April 30, 2013 I know CCH has sent out the renewal letters to its existing base. Got a Drake demo disk yesterday in the mail. I believe the renewal activity will pickup some steam in May as many vendors have May or June deadline for the early bird prices! Quote
CathysTaxes Posted May 2, 2013 Report Posted May 2, 2013 TRX has sent me a renewal postcard and 4 email requests. I got my refund through my credit card company. As for PayPal, they are very specific about their deadline, 45 days, no exceptions, so I doubt if they care. Quote
Terry D EA Posted May 9, 2013 Report Posted May 9, 2013 I haven't received anyting from TRX either and I count it as a blessing. Quote
ed_accountant Posted September 11, 2013 Report Posted September 11, 2013 TRX called me for 2013 renewals. I asked the salesperson if many were renewing and he said yes.. I then told them about my experience with their software in 2012 and told them to put me on the do not call list.. I am very surprised they are still in business. Quote
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