Wow...and this is only 01/31/08

[carolynm]

Gosh I don't know what to do. Support seems to be non existent with ATX. I just looked up the refund policy 30 days..from shipping. But wait...they never actually shipped me my order. I got the "promo" mailout CD's as an incentive to renew...I finally broke down and renewed on 12/31. I had to call for my install codes a few weeks ago as they didn't send them nor did I get a receipt or anything.

I like the layout of ATX and demo'd several others. Ultratax is a little dear for me, I liked Taxwise but don't think I'll buy another CCH product. Drake has a loyal fan club but I can't use it - I just don't think the way it works. I am at a loss ...maybe Proseries?

I just don't think this is going to get any better as tax season progresses.

CArolyn

[MJG CPA]

You're right about the support, but the product is good. If you don't have any major problems like getting locked out of the software, you should be okay. I can't imagine trying to change tax software at this late date, but you may be braver than I!

[Bart]

Ultratax is a little dear for me

CArolyn

Yes dear, it's me.

i dont understand what that means "Ultratax is a little dear for me"

[Kea]

i dont understand what that means "Ultratax is a little dear for me"

My understanding is that it means it costs too much.

[carolynm]

I can't imagine trying to change tax software at this late date, but you may be braver than I![\quote\

Not brave - just scared, very scared.

[Booger]

[Randall]

I agree with MJG CPA. Changing now is not an option for me. If you have your install codes and can work, you should be ok. Yes, they cut the Maine support and the Georgia people are TaxWise people so the support is not going to be good, and for who knows how long. But I like the ATX product. I try to avoid calling anybody's support. First try to figure it out, user guides, the knowledge base, this forum, etc. Calling is my last straw on any software.

I hope CCH doesn't drop ATX, but if they do, they do. I'll have to make a decision then.

[GeorgeM]

I called support yesterday around 9:00 AM and got through in about 10 min. Spoke to a girl named Dianne, and was very shocked when she solved 2 problems for me very fast.

It will get better as time goes on, and I hope they do not abandon ATX, it is a lot better than TaxWise. I have tried both.

[Oh Baby!]

I'll confess that I have not called tech support in 2 years and am glad that I have not had to. Despite the fact that I was pissed as hell that they raised the price on me again this year - as in every year! - this has probably been the smoothest year for me ever.

[Randall]

OhBaby. I think the price will increase every year. And for all programs. I just hope the increases are low.

[catax]

I did get locked out of the ATX program I called tech support last Saturday and they fixed it right up for me. I did have to hold 30 minutes and talk to two people first. The tech didn't know anything about taxes however. Didn't know the difference between efiling IRS and the State. I remember always have difficulty getting through in the beginning of the tax season. However, this year there does seem to be more of a disconnect. Nena