Receiving old acknowledgements - HELP

[Thigpen]

We are stuck receiving old acknowledgements, back from Feb 26th and the ATX solution for this does not help. Anyone have a fix for this?

[B. Jani]

Friday, April 5, 2013

Receiving Old Acks 12.13

Scenario

This happens if you operate with multiple users (you created multiple users in Security Manager). If you are a one-user office, you will NOT have this problem

The program tries to receive acks every time you transmit or the you notice you are suddenly receiving acks from weeks or months ago--the same ones you have already picked up..

Solution:

This will be fixedin a later version so it doesn't happen going forward, but if you have already picked up 12.13 and operate using multiple users, you will likely have this problem...but ONLY if you have multiple users.

Work Around:

The underlying problem is related to the user name...and their preferences....and the high water mark. The high water mark means the last date that a user connected to the EFC. If the user's high water mark is Feb 6^th (for example purposes), then no matter which user efiles next, they will get all acks back to Feb 6th.

This first answer below is proactive--for those customers that have NOT started downloading old acks yet.

If you download 12.13 and have not picked up acks…then you can do the following:

(1) login to the application with each user that does not typically transmit or receive acks

(2) Open Preferences and click OK

(3) Close ATX

(4) Do this for each user ***Don't skip any users in this step--you must do them all.

(5) Login using the user that you typically use when transmitting or receiving acks

(6) Open Preferences and click OK

(7) Close ATX

(8) Now go back into ATX and work as usual. In this scenario they should not pick up prior acks unless they import or restore returns

______________________

This second answer is what you do after you start downloading old acks.

(1) login to the application with each user that does not typically transmit or receive acks

(2) Open Preferences and click OK

(3) Close ATX

(4) Do this for each user **Don't skip this step. you must have each user do this before you continue--or else it will just happen all over again.

(5) Login using the user that you typically use when transmitting or receiving acks

(6) Open Preferences and click OK

(7) Close ATX

(8) Now go back into ATX and work as usual. They will pick up all old acks again (for the last time) and then all will be fine.

Posted by

Kim Manuelat4:12 PM

Labels:Software News

[Thigpen]

Like I said, we tried the ATX solution (quoted above) and it DID NOT work. Any other ideas.