grandmabee Posted April 8, 2013 Report Posted April 8, 2013 great now for the first time my assets disappeared from my return with two sch F. I don't want to start over on this return. I tried closing and reboot computer and open back up. nothing. deleted the 4562 and tried to restore but can't find the data to restore from. now I am on hold with atx see if they can walk me thru. wait time said 15-30 min. who knows it that is true. how can this still be happening? Quote
Lloyd Hudson Posted April 9, 2013 Report Posted April 9, 2013 If you did not get through, the procedure that works for us is from within the return look at the return tab box called imports middle one is assets it will open box to browse to wherever your data is called fam data open it and there is another data click on it and it will search for the assets. somehow we have 3 data files. takes awile but so far have always recovered. 1 Quote
grandmabee Posted April 9, 2013 Author Report Posted April 9, 2013 thanks, got it restored after two calls to tech Quote
Lloyd Hudson Posted April 9, 2013 Report Posted April 9, 2013 Just another of many time wasting events, Quote
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