return won't open

[wendybooth]

I have a return that I did back in early March and when I try to open the return now so that I can efile it the return won't open at all. It says that one of the forms requires version 47 and installed version 51. I have tried ATX support and waited for an hour then was cut off. I exported it to my laptop and can open the form on that computer but not the computer that we efile from. I have tried updating the forms and everything the program and all forms are up to date. I am at my wits end. Please any suggestions are appreciated.

[jasdlm]

I have had this happen. For me, if I closed the software on all computers, opened the return on the computer that could open it, saved it, shut the program. Reopened the program on the other computer and reopened the return, it worked.

Good luck!

[Janitor Bob]

I have three returns that did this for some reason.....I had to duplicate the returns, then I was able to open the duplicate....Nothing I have tried has ever allowed me to open the originals again...just causes the program to shut down

[Lloyd Hudson]

From the return manager, returns, then redownload forms in marked return. (down towards bottom of list.)

[SFA]

From the return manager, returns, then redownload forms in marked return. (down towards bottom of list.)

Thank you for this info. Never noticed this feature before.

[Lloyd Hudson]

thats what 20-30 hours a week with tech support gets you.