Federal e-file not listed as being created...work around

[Cathy]

My program is set to automatically update each time I open the program.

After creating a Federal and State e-file for a client, I closed the return and went to E-filing and clicked on "created". Only the State return was there. Opened the client's file again and re-created the Federal e-file. Still no Federal return listed as created for the client. I e-filed the State return and printed the acknowledgment. Only the State return was listed as transmitted.

Called Customer Support and automated voice told me the wait time would be over an hour.

I then duplicated the return and once again created the Federal e-file. This time it was listed as being created. Was then able to transmit the Federal e-file.

Take care,

Cathy