Need some help on 2009 program issue....

[taxguy057]

I need to get a copy of a client's return for 2009 and when try to open it I get the attached error message. I have clicked update and watched the update process go as normal but still won't allow me to open with the same message appearing.... Anyone know how to get through this????

Any and all help or suggestions are greatly appreciated!!

TG

[jklcpa]

If you reinstallled 2009 from the disks, try updating the forms & program through the program update before trying to open the client return.

[taxguy057]

Tried that and still nothing.... Every other client in the program will open no problem except this one... :(

[jklcpa]

If you are trying to open an exported file, you could try the backup version instead. Also, sometimes I'll have more than one backup file for the same client because I will rename a file if I'm doing future year tax projections with hypotheticals or multiple scenarios. In those cases, the original return is unchanged and only the planner is different. Would you have any file like that for your client?

[komtax]

export the file to flash drive then try to open the one in the flashdrive. worked once for me in a similar situation. good luck.

[taxguy057]

I don't know why this didn't show up the first time in my original post but here's a pic of the error message I keep getting when trying to open that particular return...