MsTabbyKats Posted March 18, 2013 Report Posted March 18, 2013 The AG's office printed out and sent me this e-mail: I would like to resolve this complaint immediately. The compromise i have is offering her a full refund of the program that she paid for. However i do not agree with all the accusations that she has made against the company. If she would like a refund then i will provide one for her if shes is satisfactory with that. Thank Zach Benefield Director of Customer Support for TRX It comes from [email protected] Quote
Crank Posted March 18, 2013 Report Posted March 18, 2013 Wow, do you have the TN AG contact information. Ive heard nothing from the TN BBB Quote
MsTabbyKats Posted March 18, 2013 Author Report Posted March 18, 2013 It came from Kristen F. Alpin. But, based on this....I'd put in a request for a refund....to Zach at the e-mail address I posted. I put in a dispute on 1/25 with my CC company. They gave me a credit, which is still there. TRX has until 4/28 to dispute it. Quote
Roberts Posted March 19, 2013 Report Posted March 19, 2013 Zach is who I dealt with also. The refund check was made out from a company named Over The Top Technologies LLC. 626 Cason Lane Murfreesboro Quote
Crank Posted March 19, 2013 Report Posted March 19, 2013 I emailed Zach yesterday. Hopefully Ill get a response. Quote
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