Cannot e-file: "there is an issue with your account"

[brmorris]

We had problem that started yesterday when trying to e-file from two separate (non-networked) computers:

"Customer info verified successfully, but there is an issue with your account. Please update your account information from MyATX Support Center (https://support.atxinc.com/accounts/accountmanager.aspx)

User canceled the Transmission."

Based on information on the official ATX forum, I found that you MUST have a credit card on file with ATX that can be found on that URL above.

[B. Jani]

No. You have to register your EFIN with ATX at their website.Check and see it is listed there.

[brmorris]

B Jani,

eFiling was working fine until last week, his EFIN was listed on ATX's website for years. One hour after adding a credit card number made eFiling work again.