More problems

[Marie]

Now I can't open my ATX 2011 program. It's still in my rollover, but when I try to open the actual 2011 program it gives my a window that says it can't find. I'm not computer savy and I'm very frustrated!

[chadlonetree]

It sounds like your shortcut link (what you double click) has lost the target. If you go into where your ATX program is installed (the folder) and click on it there does it open?

[Marie]

didn't work, what next?

[Bart]

Now I can't open my ATX 2011 program. It's still in my rollover, but when I try to open the actual 2011 program it gives my a window that says it can't find. I'm not computer savy and I'm very frustrated!

Are you on a network?

[needmoreupdate]

Instead using shortcut on the desktop, look under program files under start button and launching that way.

[Marie]

who is Real time Cloud Services?

[Eric]

They're spamming the forum. Pretty sure Lizawelch is just another account created to spread it more.

[Marie]

Decided to call, got customer support after 97 minutes - 2:43, told her my problem, said I needed tech. That's what I wanted. She'd put me thru, a 3 1/2 hr wait she said. It is now 7:50, still on hold, 311 minutes later and counting. Using cordless phone, now is beeping because battery is low. Start over tomorrow with corded phone?

[Marie]

Guess what? I got tech, my phone didn't die, and, for now, he got me fixed. Shouldn't have to wait that long, makes you wonder how many people have been on hold as long as I was? how many people are they trying to help? He seemed to think it was my antivirus that caused some of the problem. NEVER had that trouble for the 10 years I've been using the same antivirus, could it be the software? But it's back to work.