Program keeps closing

[Marie]

I have a return that needs to be created. Everytime I try to open, window says it's open on the other laptop(it's not) and when I hit continue, window says the software has quit working and it closes my whole program. What's the fix?

[Lynn EA USTCP in Louisiana]

Did you do the 12.9 update from the ATX site? If not follow their instructions. That solved the problem on my end.

[Meenakshi]

I have a return that needs to be created. Everytime I try to open, window says it's open on the other laptop(it's not) and when I hit continue, window says the software has quit working and it closes my whole program. What's the fix?

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Edited February 19, 2013 by Eric
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