Lost preparer/ero info on return

[Marie]

How do I get it back. I've got my name, but no other info. I've gone into manager and put address, etc in , but it won't go on the form. What happened?

[ILLMAS]

Try closing the program, shut down computer, restart and check to see if it works. I won't advice uninstalling/reinstalling ATX, I have done this over 5 times and my information still appears, even after I used a third party application that removes all the traces of the program. I made a complete backup, but didn't need it since all my information reappeared and I couldn't believe it.