cbgcpa Posted February 17, 2013 Report Posted February 17, 2013 I was able to print client and preparer copies of a return. However, with the version 12.8 update, I can not print anything to the printer or pdf. I receive an error message unable to complete printing. Has anyone had this issue and what can be done to correct. Quote
cbgcpa Posted February 17, 2013 Author Report Posted February 17, 2013 I unloaded the 12.8 update to get back to 12.7, and now I can print returns. Quote
Jack from Ohio Posted February 17, 2013 Report Posted February 17, 2013 Download the 12.9 update from the ATX site and install it. Quote
cbgcpa Posted February 18, 2013 Author Report Posted February 18, 2013 Download the 12.9 update from the ATX site and install it. I tried that before unloading the 12.8 update, but it did not fix the printing issue. Quote
cbgcpa Posted February 18, 2013 Author Report Posted February 18, 2013 Customer service is also of no value. If you would like to wait all day to maybe to talk to tech support, then they might help. But after waiting over 6 hours last Saturday I gave up. Why don't they just have updates that fix everything. Quote
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