jrollo Posted January 19, 2013 Report Posted January 19, 2013 Have the 1040 Package with 3 states. With a new simple return (Federal 1040 with Ohio IT 1040) after return is closed I cannot re-open it. The program tells me I can only open the return by purchasing PERS for this return. Thank you, Jeff Quote
kcjenkins Posted January 20, 2013 Report Posted January 20, 2013 Jeff, that is one that Support needs to help you get cleared up. So it gets fixed, not just worked around. Sounds like your account got coded wrong in their system. Sales might be able to fix it, and they always have shorter wait times than Tech Support. Quote
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