Is e-file down?

[Catherine]

Tried to e-file my last corporate return just now; getting

Error: The transission can't continue due to a server error.

Error: The server returned status 500:Internal Server Error.

However, the MyATX E-File center says NOTHING about server errors, computers not being up, or anything.

Is it just lucky me?

TIA,

Catherine

[Jack from Ohio]

Tried to e-file my last corporate return just now; getting

Error: The transission can't continue due to a server error.

Error: The server returned status 500:Internal Server Error.

However, the MyATX E-File center says NOTHING about server errors, computers not being up, or anything.

Is it just lucky me?

TIA,

Catherine

Are you kidding?? CCH has NO ONE working on the weekends. Not even the weekend of the deadline. When CCH bought ATX, customer service went deep in the sewers and shows no signs of changing. Therefore, nothing can be posted on the MyATX site till tomorrow morning.

Good look. That is definitely a problem with their server.

[Tax Bird]

I'm getting the same error.

I haven't renewed for 2012 yet so let's see how they do tomorrow.

[Randall]

I'm getting the same error message. I have one more corp to send.

[Jack from Ohio]

I will be at the firm in about an hour. I will post the status there. We have a couple to file as well.

[Catherine]

Just tried again (giving them some time to address issues first thing). Same error. Called and got a recorded message that they are aware of e-file problems and are working on the issue; try again in an hour.

I assume they mean try to e-file again in one hour -- after which I will call them again if my corporate return doesn't go through.

[Tax Prep by Deb]

They sent me an e-mail indicating the problem and that they are working on it, also said to try again in an hour.

Deb!

p.s. this is for all e-files

[Catherine]

Just got my last corporation through!!

Here's hoping the 1040 I'm about to send _also_ goes through.

[Randall]

Seems ok now. My last corp is out.

[Tax Bird]

Mine went throough as well. I hope it at least stays up long enough to get this last corporate (with it's 5 State) returns out. I'm so spoiled now that the thought of paper filing anything is almost hive-inducing!

[Jack from Ohio]

Just sent 3 corporate and 4 personal. Seems to be working. I will check for acks in about an hour.

[michaelmars]

we should all email support about their lack of communication re; this item. i have been going back and forth with them on how they should communicate better but i am one lonely voice. it is interesting that during the outage i got a few marketing emails from atx but nothing about the problem till monday morning.

[Jack from Ohio]

we should all email support about their lack of communication re; this item. i have been going back and forth with them on how they should communicate better but i am one lonely voice. it is interesting that during the outage i got a few marketing emails from atx but nothing about the problem till monday morning.

I have sent that complaint at least 5 times this year, and speak it every time I am on with a tech person. Hoping that the sessions.. "...may be recorded for training or increased customer service..." and then actually listened to.

I am not holding my breath, but I am on the same page with you Michael.