restoring 2005 backup

[Steve M]

My old computer went down and I am restoring ATX 2005 backup files to the new computer with Windows Vista. Program loaded fine. However, when I go to install/restore (with program closed) I located the backup files, select them and start. It says the files are being restored. Howver, when I open the 2005, there are no files there. Any ideas what is happening.

I called ATX for help and they told me they would not help me with a prior year until after this current tax season.

Steve M

[Janice Sue]

My old computer went down and I am restoring ATX 2005 backup files to the new computer with Windows Vista. Program loaded fine. However, when I go to install/restore (with program closed) I located the backup files, select them and start. It says the files are being restored. Howver, when I open the 2005, there are no files there. Any ideas what is happening.

I called ATX for help and they told me they would not help me with a prior year until after this current tax season.

Steve M

You need to go to ATX Knowledge Base and enter "Windows Vista". Document 18891 or Document 17587 might help you.

[Beth]

Before doing the reinstall navigate to your atx2005 program folder.

Right click on the ATX2005.exe and choose Properties

Go to the Compatibility Tab and check the box for Run this as Admin.

Click Apply

Then do the same thing on the ATXBackup05.exe (could be BackATX05.exe) I'm not at my home computer.

Then restart the computer and try the restore again.