I wasn't being snippy, it's just how it is. And what irks me is that many of the calls are unnecessary, if the users just looked on the boards, read the damn manual, or searched the knowledge base. Then people with pressing issues like yours could get through.
If you can't find a fix here or on the official ATX board, one hint I saw was to press zero once you call in and you'll go straight to tech support without having to get into the queue. Maybe that will work.