Marie

2011 has been working, opening to check on things, rollover has been good. Today I get a message that says "The database is being optimized. Please try starting the program again. If the problem persists, please contact Customer Service" I have tried opening the program several times, restarted the computer, nothing has worked. Customer service will probably be a 2 hour hold. Has anyone experienced this, if so can I fix, or do I have to go to customer service?

2 years. That night it took for ever, the next morning printing, at least, was faster. Why the difference?

Last night, a simple return took almost a 1/2 hour to print. This morning printing is better, but opening is as slow as printing was last night. And you can't work on other things while printing or opening. I feel I'm wasting a lot of time. Any suggestions for getting things to work faster?

New client, I have to enter assets from previous years and can't seem to get the program to work. Method of deprec (150DB) won't come up and when I click on the arrow, there is nothing to choose from. WHere do I look for instructions or can anyone help.

Where do i go? How do I get?

Never had these on a return before, but the problem is that the software won't let me efile because a checking or savings box is not marked. Client wants a paper check, so no checked box necessary.

Crashing also, hadn't had that problem too bad until today. Hope help is on the way.

Client wants a paper check, everything marked correctly, no dd boxes on filers info, but I can't get the xxxx out the boxes on the 2nd page of the 1040, and can't creat the efile. Do I have to start over with a new return? Also, program keeps crashing. I am very frustrated that things are not getting fixed.

Worked on a different return (1040), but not my 4562 in a 1065. Would there be a difference?

My auto backup does not seem to be working. How do I check? and if it is not, how do I fix? I checked the preference and it says where they're going, but when I check the backup in the return manager, no returns are there. It also says something about 5 revisions. What does that mean?

I'm confused, maybe missed the first post. what's in the hidden files that people don't have, and how can I check if i have hidden files?

My depreciated assets have always been listed on the detail sheet of the 4562, and on the asset entry tab, but I have none! What happened?

box comes up talking about other efiles being marked and then unmarked, but still not able to transmit. Only 1 marked. I have gone in and out thinking maybe it will straightened it self out, but so far not.

If anyone figures out how to fix, or if ATX fixes, please post. This kind of program, at the price we pay, a simple thing like the letter should work. Makes you wonder about the rest of the program.

I've tried knowledge base, options, etc. Problem: My combined federal/state letter has the right numbers for the federal and saying it will be efiled, but even though I have created the state efile, the letter says to mail the state return and does not say the balance due. The client letter will say the right things, but I don't know how to get the "where's my refund" on that letter. Any help? thanks

I'm having the same problem of not being able to get my client letter with the new preferences. I want to add the "where's my refund", but it says only to new returns. How do I get that in the letter of rolled over returns? I had a return with no previous client letter, so I tried to go to add new forms, clicked the client letter to add, but the same old letter from last year was added, not the new letter I thought I had done in preferences. I need some step by step.

I want to put the paragraph about "Where's my refund". I've gone into the preferences, marked the things that I want, but it is not showing up on the letter. Also, the preferences say this letter goes into new returns, what about returns rolled over that didn't have letters in them last year?

I'm having the same problem. I went in to soc sec and changed my password, but still kept getting a reject. It was so much easier last year. Hope things get better. If anyone figures out our problems, pleas post. thanks

So easy, thanks for the help

Once I knew, for example, how do find the returns that have a Sch F in them?

OK, I clicked the box that says complete disposition of a passive activity. Now I have the large loss that i thought I should, but it carries down to Part II as ordinary loss, why isn't it a capital loss subject to $3000 per year. The way it looks I will have a NOL carryforward. Does this sound right?

Client sold rental house at a large loss. When selling the asset in the asset entry part, it went to the Part 1 of 4797, but I have a PAL adjustment (a positive number) of more that half the loss. The oridinary loss it figure went down to ordinary loss, but another worksheet show a carryover. I'm not familiar with this. How is it working?

Name wasn't wrong, but the lines calculated after I put her name in the right hand side of the corrected part of the screen. I've tried to efile, went to accuwage and says to make sure eliminating ss and medicare wages is correct, but it doesn't give me the opportunity to go to ssa-bso. Do you open the asc. file or the zipped compr file? Brain function lapse, sorry

I had tried, filling in blue areas, then I put name in, then things started changing. Can I efile the W-2C? or do I have to paper file the corrected?

I did that, my mistake was not checking (although I looked at it many times) and deleting the FICA wages. Even though clergy is selected, the program still auto filled in. I just don't know how to make the program work to create a W-2C