Marie

How do you change the business %. I need to change to 0 and it keeps defaulting to 100 %. I've been carrying along for several years to have when we sell assets, but no business %. Everytime I try to change, even to 75%, 50%, etc I end up changing the dollar amount by the % instead of the business %.

I've emailed yesterday and today about a problem, hoping I could help that way instead of sitting on the phone 7 1/2 hours like I did a couple of days ago. I'm not even getting the automated emails saying they received and will get back to me. What to do?

ATX software continues to give efile errors when you try to blank out the 2210F . It says if box A is marked, there has to be a penalty to waive. I've overridden the lines, but not sure it will efile. Haven't tried yet.

Guess what? I got tech, my phone didn't die, and, for now, he got me fixed. Shouldn't have to wait that long, makes you wonder how many people have been on hold as long as I was? how many people are they trying to help? He seemed to think it was my antivirus that caused some of the problem. NEVER had that trouble for the 10 years I've been using the same antivirus, could it be the software? But it's back to work.

Decided to call, got customer support after 97 minutes - 2:43, told her my problem, said I needed tech. That's what I wanted. She'd put me thru, a 3 1/2 hr wait she said. It is now 7:50, still on hold, 311 minutes later and counting. Using cordless phone, now is beeping because battery is low. Start over tomorrow with corded phone?

Now, certain returns, not all of them, cause the software to shut down when I try to open? What do I try?

who is Real time Cloud Services?

didn't work, what next?

I've filled out the input screen, but my sec 179 won't flow to my deprec sheet. I wanted to check the 2011 program, but it WON'T OPEN, again!! Where do I need to put the sec 179 amount to get it to go to the 4562 and deduct from the ord income. Client is in farming partnership and 179 is listed separately depending on the income of the partner at the individual level. Farmer has enough to use 179 deduct. Is it a program problem or my input problem?

Now I can't open my ATX 2011 program. It's still in my rollover, but when I try to open the actual 2011 program it gives my a window that says it can't find. I'm not computer savy and I'm very frustrated!

IRS says to exempt farmers from estimate penalties they should send in 2210F with box A checked and the form should be blank. Software won't let me email, says error, has to have numbers on it to check box a. WHat to do?

I have a return that needs to be created. Everytime I try to open, window says it's open on the other laptop(it's not) and when I hit continue, window says the software has quit working and it closes my whole program. What's the fix?

How do I get it back. I've got my name, but no other info. I've gone into manager and put address, etc in , but it won't go on the form. What happened?

I'd like some input on what some of you charge for preparing 1099's, efiling and mailing to receipent?

Instructions say to attach 2210 f and mark box A and send in a blank form for farmers who don't estimate and will not pay until after the Mar 1 deadline. Can you make the form blank without overriding all the lines?

Form 4136(GAS TAX REFUND) show on the ATX website it has been approved, but when i try to create the efile, it says 4136 isn't ready. When will it change in our software. I hadn't read anything about a date for 4136, but seems like conflicting information

Now it works, who knows??

Today, when I try to change the global settings from the ag 150% to a SL depreciation, it just won't change. I've tried several times, back and forth, and it just stays on the 150%. I hadn't had a problem before today. I have already changed several farmers and it worked. Has anyone else experience this? Do I need to check the ones I have changed to see if they have changed back to the default %?

This rental income is from rental of farmground that client and his brother use on their farm. Client's farmground is used in a dairy operation, the operation is run by client and brother, so brother pays rent to my client to compensate for using my clients'ground. In 2011 it was not considered inv income, but in 2012 it is. The rental mount goes to the worksheet for investment income. I check the 2011, and that amount did not go to the worksheet. As far as I can tell, I've "Xed" all the same boxes.

2011 software gave EIC to client that had over $3200 of real estate rental which he participated in. 2012 won't, it counts it as investment income, no EIC. Which year is right? All numbers on the schedule of both years were punched in identical.

Looks like all I have to do is report and I've elected out. Almost too easy.

Client wants to report complete sale in year of sale. Where's the election? In the election/statements? on the Sch D? or by reporting the whole sale, by default are we electing out?

I'm not. Seems like this happened when the program was updated. Up to this point, speed was my biggest complaint. Nothing compared to not being able to work.

I can't open the 2011 program, and can't roll over the returns to the 2012 program. Rep tried to help, couldn't seem to tell me how to get to the places she wanted, and finally said I would have to wait until Monday for tech help. WAIT TIL MONDAY!! I asked for the complaint dept, she said she was it, and really didn't like what I had to say. I wanted Tech to call me, but she informed me that wasn't allowed. Since she couldn't help, that's the least they could do. Can anyone help me? or has any suggestions? Could it have been the 12.7 update. All was working last night, and not this morning. I thought Sunday was going to be a good working day. Sorry had to vent.

It's Saturday afternoon, and I can't get support to go any further than saying they moderating the flow of incoming calls. I need to work tomorrow, but can't open 2011, and can't roll any forms over. Help!!