cmeashey423

And here is the e-mail response from ATX. After over 12 years of being a loyal customer! From: Claire Meashey <[email protected]> To: com> Sent: Fri, 16 Jan 2015 14:30:43 -0600 Subject: ATX2011 [interactionID:ba4efd67-7347-4994-a9f3-267b38ecf5aa] Hello, I cannot open my 2011 ATX. It keeps trying to update and then shows an error box and shuts down. I was given a link to fix this problem, but apparently it is no loner working as well. Can you help? Thanks, Claire Meashey ID# 1472711 01/16/15, [email protected] wrote: Good evening Claire, Our records show you are not a current customer so the license agreement prevents us providing assistance with your issue. Thank you for using our product, Chamara Franklin Customer Service Representative CCH Small Firm Services, a Wolters Kluwer business Phone (800) 638-8291 Fax (888) 815-7587 [email protected] On 01/17/15, Claire Meashey<[email protected]> wrote: So, even though I paid for the 2011 software and the crappy 2012 software and was a loyal customer for over 12 years, this is your answer. Thanks so much for your very kind support, Chamara. Sincerely, Claire Meashey

I'll try the link.

Hitting the cancel button, does not work. :| Not sure I know how to do any of the other stuff, since it seems really complicated. How do I access my backup files? I see that the program does back them up, but I don't know where. And if they are encrypted by ATX in the .VTS format, I won't be able to open them up anyway.......

I can't access my 2011 ATX files. It starts to open, downloading updates, then shows an error and shuts down. I need to access the returns ASAP. I am not a current ATX subscriber. Thanks for any help you can offer.