I requested a refund right before the 2/28 cutoff & I see the refund was posted to my credit card on 4/4. Yay! Everything I paid less the processing fee (which I think they should refund as well). I still have access to the forum, which I should, since I paid for & still may need to use prior year programs, but the activation code for the 2012 products have been removed from my account info..I never returned the initial CD, the Master Tax Guide or the Express Answers book. I was going to return them after 4/15 when I had more time if I hadn't received a refund by then.
I never heard from my sales rep during any of this mess. I moved to Drake about 4 weeks ago & while I will say I miss ATX & some of its features, I am satisfied with Drake - for the time being. It definitely has some quirks, but at least I can get telephone support within seconds if I need it, and the program is updated at least once a day - and very, very quickly, I might add.
I got a call from ProSeries & they are sending me a free copy of the full tax software after 4/15 to evaluate. Smart move on their part. If ATX makes the same offer, I'll take them up on it & try it again after all the more recent updates (even though it sounds like many people are still having serious problems with ATX). I doubt I could ever trust ATX enough again to purchase their software, but I'll never say never.
What a complete, total mess this tax season has been..........................
