A lot of people really like Drake, and for customer service I don't think that they can be beat. However, I never could get used to filling out a bunch of worksheets and then pulling up a separate window to see how everything had gone to the form. I like to prepare tax returns directly onto the form so I can see how everything is flowing as I do the return. This is probably because when I first learned to do returns, I learned with pencil and paper.
That being said, I really like the ATX software. I like the way I begin with the 1040, and bunny hop to the supporting forms and schedules. I like the number of forms provided with ATX. We have always used software that had 1040, 1065, 1120, 990, etc. but ATX was the first software we found that had payroll forms such as 941 and W-2's included. I really like being able to enter the data onto those forms and print them out instead of trying to either type them or use a separate program just for payroll forms.
I also really like the enhancement this past year that let me do a partnership or 1102S return and have the K-1 information flow directly to the individual tax return.
The software is not perfect (whose is?) but for the most part I find it to be very intuitive for me, and so far it has the features that I need the most. Until they get rid of the software, change it dramatically, or jack the price up to intolerable levels, I will probably put up with CCH's ownership of ATX.